I had a sudden move in 2007 from one address to another. In order to have my cable and internet services reconnected, I naturally had to clear my old account of $206.42 to have my new connections installed. The amount in question was late, however, was resolved in April or May of 2007, and my new service was installed. I work from home on the internet, so it is crucial I have a connection. I thought the matter taken care of. Then, in May of 2007, I started receiving collection notices from Credit Protection Association, L.P. stating I had an overdue bill and I needed to resolve this or they will post to my credit report, signed by a J. W. Preston. Needless to say, at the time, there was no contact information for this company. I went to the cable company in question. They stated that the account had been resolved and that I would not have been able to have new service had it not been. But, they could not initiate any disputes with the company, I would have to do so. They gave me a number to call. I contacted the company. CPA stated they would put the matter into 'dispute' and the cable company has 30 days to respond. I heard nothing else from the company and considered the matter taken care of. Then, in December 2007, I started receiving notices again from CPA. They have an address, now, on their form letter of 13355 Noel Rd., Dallas, TX 75240 and an 800 number, 1-800-255-6775. However, the 800 number is a looping recorded message with options to basically dispute or pay. None of the options, #, *, 0, etc., gets you out of the loop to a real person. I again, today, had to call the cable company. I have another matter being looked into by the Senate Representative of our state and stated to my cable company that I am now simply going to forward this matter as well since I now consider this as harassment since this matter has been going on for almost a year and I am being threatened by CPA to forward payment 'IMMEDIATELY' or this will be reported to my credit report. I am now told by my cable company that the account was resolved, but that the payment was credited to my new account and not the old account and so I have remained in the system. I was not told this during the summer of 2007 when this originally started, nor obviously was CPA, yet I was told the account had been resolved. If it had been resolved, and CPA, contacted them for verification as they stated they would, why is this problem still around. The cable company now state that they are sending an email to their corporate office immediately to get this resolved. We'll see what happens next.

In June of 2008 I was given a flier about high speed internet from Baja Broadband. They were having great deals and I thought it would be a good time to sign up for high speed internet, so I called the lady that came to my home and gave me the flier to sign up and she took all of my information including my drivers license number and told me that the people that install the internet would be in touch with me soon to set up an appointment. Well, a week went by and nobody called to set up an appointment so I called this lady back and asked why nobody had called yet and she acted agitated and said that sometimes they won't call for a week and when I told her it had been a week she sighed and asked if I wanted her to call them and find out when they would call me. I told her that I did want her to call them and then call me back to tell me what they said and she said she would call them and call me. It has been three weeks now since I signed up and she never called me back and nobody from Baja Broadband has called me either. I am not sure why they would not bother to have someone go around to homes and get people to sign up if they didn't want to get new clients. I think that this is very poor customer service and I want them to find a way to fix this problem!!