I ordered over the phone, was told I had a 30-day money back guarantee. I recieved the product in a few days, didn't care for it, called the Return phone number on the invoice and on the website 1-800-222-5569 and got a message "call cannot be completed". I emailed and asked for an RMA number which they require in order to return. They emailed me another number 1-877-545-3269. I called and got the same message. I tried the numbers from my cell and same message. I called the phone companies and they tried the phone numbers and got error messages which they said could mean there's a block on the phone numbers or that they're having a problem with their lines and that it is not a problem with my lines. I called the numbers the next day and same thing. I called the sales number a number of times and they would not help me; just kept giving me the cust. serv. number again and claimed there was nothing they could do. It's taken me 3 days of phone calls and emails and I still can't get through and I still can't get any service. DO NOT DEAL WITH THIS COMPANY. They also told me the charge for shipping was $9.95, when I called back the first time, they said the charge was $21.70. I said I was told $9.95. They lowered it to $11.95. THIS IS NOT AN ETHICAL BUSINESS. EVEN IF YOU LIKE THEIR PRODUCT THEY HAVE A HARD SELL PROCEDURE WHEN YOU CALL AND THEY DO NOT HONOR THEIR MONEY BACK GUARANTEE.