AtomicPark.com
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1 stars | | (3) |
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Category: Services
Contact Information United States
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AtomicPark.com Reviews
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George
January 28, 2009
Stay away from them
STAY AWAY from this store!
It's always disappointing to see a formerly good merchant go down the tubes. I last ordered from these people about 2 years ago and it was a good experience. This is no longer so. When you order you are forced into using PayPal/your bank account, which is right away a bad sign. I smelled a rat and reconfigured my PayPal account to fund from my credit card, not my bank account, and specified 2 business day shipping for an extra $10.83. Four business days passed with no delivery. I could not contact this merchant through 3 different phone numbers, email or online chat. I called my credit card company and they credited my account for the entire amount, instantaneously, - no questions asked. If I had gone the PayPal/bank account route, I'd be in PayPal arbitration right now. Many people would not follow this path through and this merchant knows this. Check out their bad Better Business Bureau report online.
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April 2, 2007
Credit card fraud
On Feb14th two charges for aprox. $110 each were charged to my Visa card, yet I have never purchased anything from AtomicPark.com - or any known affiliates. I attempted to contact the company by phone several times, no answers. By email, no answer. Then I found several news articles about the owner, best summarized here:
http://en.wikipedia.org/wiki/AtomicPark.com
I filled out and faxed the appropriate paperwork to dispute the charge with the Visa card issuer Providian (recently taken over by Washington Mutual). Service with MaMu is terrible, the attitude of phone agents indicate they couldn't care less about my problem and they seem unsure of their own process. I am currently being told a credit will take 90 days from the date of my complaint. Note that I have never had any suspicious activity on this card, and have not after the date of this incident either. If my card was compromised I would expect them to cancel and re-issue immediately (as their own dispute form states) but they have not.
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March 21, 2007
Terrible service and company!
I used to use AtomicPark (www.atomicpark.com) but there service has been getting worse and worse for some time now.
AtomicPark.com frequently ship the wrong product, their prices have been getting REALLY bad, and it has been taking an average for 3-4 weeks to receive software from them. It used to be a matter of 3-4 days. I have tried to contact them for 3 weeks to exchange software, but their phone systems haven't been working and they ignore emails. This is horrible!
They once sent me the wrong version of a $800 program, THREE TIMES! AtomicPark.com charged my card EACH TIME. I fought with them for months to correct it, but they refused. I had to go through my credit card company and reverse the charges, and only then were they willing to fix it.
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