Beware of AT&T's practices if you are terminating service. My bill cycle ended 12/1, and I canceled my service on 12/2. AT&T is charging for a full month of service from 12/2 through 1/1 and refuses to issue any credit.

AT&T Wireless put over $400.00 of FRAUDULENT charges on my account and sent me to collections less than a week after I had called them about the documentation I needed because I had moved out of their service area (europe).

I was informed that the ONLY charge on my account was an Early Termination Fee of &175.00 that they would remove once they received a copy of my new Utility bill at my address to prove I had moved out of their service area.

And now I am getting bills from a collection agency for over $400.

And At&t, terminates my calls after putting me on hold for 30 minutes. I wrote them a letter today. Any other suggestions?

I went into a factory store and purchased 3 Iphones and was told by the salesperson that my monthly bill including tax and fees was going to 191.50. I have recieved my bill and its not 191.50 its alot more. I called the 800 service number and was told to go back to the store and speak with a manager. I did just that and was instructed to come back when the salesperson was going to to be there. So I did and of course neither was there that day. Know I'm stuck with a monthly bill that I can't afford and in a two year contract. Something has to be done about the big companies that are allowed to do basically what ever they want. When does the little people ever win!!!

To Whom Ever Will Listen:
I just spent 89 minutes on the line with the ironically named 'Business Care' department of AT&T Wireless because the phone I purchased about 6 months ago, the LG Incite, has died. I figured, ok well for the most part I've been happy w/ my AT&T Service, so I'll deal with the fact that I have to buy a new phone because I decided to not buy the insurance when it was offered to me... No Big Deal. In the past, when I had a major issue with my account, I simply called in and a supervisor was able to credit my account and I was quite happy with the outcome. But with this situation I opted for the cheap free phone before and I won’t make that mistake again so I was looking into getting the new 3GS iPhone... It’s quoted @ $499 online but I figured, since I’m willing to sign a new contract for an additional 2 years, I would see if there was any way I could possibly get the same phone for the cost a new customer would get, $299. That is a pretty steep difference in cost and I have been with the company for a while and was just coming off a bad experience with another phone, so perhaps someone would be able to help me out... The answer to that question was a resounding, “NO!” Now, I understand policy is policy and if that cost is for new customers only and that’s fine but here is where I started having issues with how I was treated today.

The customer service agent implied that I could add a 2nd line to my acct--I would be able to get the phone for the price of $299 minus the 40% new equipment discount I might receive as part of a sponsorship I get from my employer—and that I could cancel the 2nd line a month later and would be able to keep the iPhone, simply moving it over to the other line on the account minus the early termination fee. She was pretty careful to not say it directly but she made sure to say that, “if I ‘had to cancel the 2nd line for any reason, I could always move the iPhone back over to my original line.” If I had opted to do such a thing, I would have not only incurred the early termination fee along with the hit it would cause on my credit. It didn’t occur to me until after I spoke to her supervisor and she stated that I could add the 2nd line what the first rep had inferred as an option. My initial call was just to inquire whether or not I would be able to extend my contract and get the iPhone I wanted at the cost new customers could get it at... I very easily could have listened to this person and that could have screwed up my credit...

To round out my completely ridiculous conversation with the supervisor, I was informed that under no circumstances would I be able to upgrade my acct with an iPhone at this time by calling customer service without having to pay the full $699 for the phone I wanted—despite being quoted earlier by the first rep and online for the price of $499...

At this point, if I could cancel my AT&T contract without it hurting my credit, I probably would. Honestly, I was willing to pay the $499 initially for the iPhone 32gb 3Gs but just wanted to know if there was any situation where I would be entitled to a discount because I was a faithful customer willing to extend his contract who was coming off a very negative experience with a poor phone... I’ve dissatisfied and angry, to say the least.
I do not know who else to turn to and since I got no response from the ‘Contact Us’ page email, I’m sending this to whatever email contacts I can find with this company’s site... I am not happy and, frankly, I hope this is not a common occurance... I’m not looking for any handouts and as long as I’m able to still get the phone I want at the price I was quoted, I will probably be purchasing it-- if I even decide not to disconnect my services altogether... Simply put, I want anyone who is willing to listen to know how I was just treated.. It was entirely unprofessional, uncalled for, and upsetting..

Daniel Mrozinski
Essexville, MI

Cell phone warranty programs are set up to steal customers money. I have a cell phone that shuts off for no reason. This problem is a nuisance so my wife took my cell phone to our local AT&T store. This store is located in New Martinsville, WV. We where informed at the store that our phone was not eligable for a return at the store. We where aware of this so my wife inquired about extending our contract length and purchasing a new phone. My wife was informed that they would not extend our contract but we could use the warranty exchange program. The warranty exchange program sends you a replacement phone that is the same make as your current phone and you send back your bad phone. The clerks at the AT&T store had my bad phone and seen what condition it was in. My wife agrees to this so the replacement phone is sent to our home. Upon receipt of the replacement phone I sent back my original phone. The replacement phone that was sent to my home has never worked right. Whenever I make a call I can hear fine but those I am calling have a hard time hearing me. They all say that it sounds like the windows are down in my car or there is a bunch of background noise. A few days later I receive a box in the mail which contains my original phone as well as a bill for $115 for damage to the faceplate. The phone is sent back with a sticker on it pointing to the top right hand corner. After receiving this phone back I now have my original phone, the replacement phone that does not work right, and a $115 charge. I called the number of the warranty program and explained this situation to them. I offered to send back the replacement phone that they sent me and they drop the $115 charges. This would put us back where we started. I even offered to pay the shipping of the phones since I know there is a cost involved it that. I am told that these are the terms that I agreed to and I will have to pay the charge. I was then directed to a supervisor who directed me to a supervisor, who told me the same thing and directed me to his supervisor. The last supervisor never picks up so they take my name and phone number and I am told that they will contact me. I do not receive a call that night from the warranty program so the following day I go to my local AT&T store to see if they can help resolve this situation. At the store an employee there calls the warranty program and his is told to have us wait until the charge posts on our bill and have us come back and they will take care of us. The charge hits our bill and we take the bill to the store to get this resolved. At the store we are told that they can not help us that the warranty program is a separate third party company but we could use there phone to call. I again call the warranty program and I am again told that they can not help me. So I am now stuck paying $115 for absolutely nothing, or for an orange sticker pointing to the chip depending on how you look at it. I feel this needs brought out into the light how wrong these programs are. I know that I am not the only customer that is getting hit with these charges and I can only imagine how this can be a detriment to families that are having a hard time making ends meet.