My long battle with at&t is as follows. I was with Sprint for 8 years, switched over to at&t because my brother bought me an iphone, 1st Gen, (huge mistake I know)...for $400. The phone sucked! Heavy as lead, poor sound quality, the camera was a joke, texting was impossible, even the seam line would catch in your facial hair and pull it out! Ouch!!! Then guess what, 2 months later they come out with the $200 model. Toting it on their commercials like it's the 2nd coming of the best phone ever. Business ethics much!? Way to throw that in our faces, and grin while doing so. Bascially saying, hey! Here's something better for $200 less, so screw the other 2 million of our customers that paid too much. Nice guys, really?! Then I drop it and the screen cracks, wonderfull. When you shape a phone like a bar of soap I'm sure you're bound to drop it, and as soon as you bend over to pick it up the cell company knows just what to do, just like a prison shower scene! Then I made the mistake of buying their "quicksilver" broadband USB wireless internet contraption. Poor (1 out of 5 bars) reception, in the dead center of Phoenix, AZ- not the sticks!

Never connected, always dropped my connection when I had one, just the worst device ever. I return it to the store within my 30 day buyer remorse period and they try and tell me I'm a day late. I say, "no this is the UPS tag they put on my door on Aug 6th, not the 5th! Jerks. Now at&t somehow has a $117 dollar bill for less than one months use!!! I get a RECALL letter two days later in the mail for the device and call at&t basically telling them to shove the charges you know where and that I'm not paying them for a junk device and no service. I'm a happy tmobile customer now by the way.

I cancelled my AT&T wireless account on Jan 20th. I did not have any contractual committment. When I had initially signed up for service, I was billed for the prorated first month of service PLUS the full second month. From then on, I have been paying for my service one month ahead of time. Since my billing cycle was from the 3rd to the 2nd, I expected to have to pay only for the 18 days in January that I did use the service. Since I had been paying for the next month's usage, I held off paying my last bill expecting my final bill to have a credit for the unused portion of January. The customer service rep said that it would be ok and also said she would be making a note as such on the account. Then, I got an email in early February billing me late fees as well. Again, I did not have access to my bill and had to find out the amount only by calling customer care. The rep I spoke to in Feb saw the previous note when I had cancelled the service and removed the late fees. She then said that I would have to pay the current balance and that I would be processed a credit in my final bill once any pending roaming charges came through. So, I did pay that bill in full. Today, I got another email saying that my bill was available online.

As soon as I cancelled the service, my online access was DISABLED, but I still keep getting emails from AT&T asking me to check my bill online!! See example below...

Your Wireless Bill is Ready Online

Hello XXXXXXXXXX XXXXXXXXXX,

Your monthly wireless bill for canceled account XXXXXXXXXX is available online for review. Note: Your online access is restricted and will be made available only for a limited time. Please log in and make your payment today.

Thank You,

AT&T


This is the error I get when I try to go to my online account:

L123: We are unable to process your transaction at this time. We apologize for the inconvenience. You may contact our Customer Care department at 1-800-331-0500 or dial 611 from your wireless phone.


I called customer service again today and spoke to a rep named Jesse. After I explained my situation, he said that AT&T DOES NOT GIVE CREDIT. EVEN IF I DID NOT HAVE SERVICE FOR THE SECOND HALF OF JANUARY, I WOULD HAVE TO PAY FOR SERVICE FOR THE FULL MONTH OF JANUARY. I told him that this was very rude and unethical.

THIS IS JUST HIGHWAY ROBBERY. I REALIZE THAT THE AMOUNT IN QUESTION IS AROUND $25, BUT IT IS STILL VERY WRONG.

Since relocating to Chicago from San Diego in December of 2009, I cannot obtain ANY cell service within a four block radius of my home; thus, the only way I can obtain service is to get in my car and drive 5+ blocks away, park some where and make my calls.

Over the past 2+ months, I have made repeated calls to AT&T's customer service department escalating the calls each time to management personnel. On each occasion I've been told that they will file a complaint and some sort of action will occur; however, my service has not improved. In fact, if anything it has gotten worse.

As a result, I (again) called AT&T today and stated that I needed to have phone service within 24 hours or they needed to let me out of my contract as I shouldn't have to pay for a service that I'm not receiving.

Unfortunately, AT&T said that they "don't guarantee coverage everywhere", thus, they will not let me out of my contact. However, it's not like I moved to a rural farming community. I live one block from Lake Michigan in the heart of Chicago; therefore, if they can't guarantee service within the four block radius of my home within the city borders what options do I now have???

I am livid. I have been as you can check a loyal customer. In Nov 08, I put a password on my account that I was told I could remove at any time. I did after my account was separated from my exhusbands. Each time I called, they told me they removed it. Tonight I needed help urgently to fix my son's phone as he needs it medically and I have not been able to get it fixed "PUK lock" as the times I called in the last two weeks they were closed. Tonight they again asked for the password I cancelled and I couldn't remember. I spoke to a manager, they have no password clue question like most other companies and hence I was myself locked out and told it is "federal Law" I want to cancel my accounts pronto and know they "have me" because I am under contract. NO recourse for their error. I want answers and actions and my password removed.

I HAVE BEEN A WIRELESS CUSTOMER OF AT&T FOR ALMOST 3 YEARS NOW AND I ADDED A NEW LINE AND PURCHASED A BRAND NEW PHONE BECAUSE MY OLD MOTHER WAS TRAVELLING TO ASIA. I ALSO ENROLLED THE PHONE IN THE 'INTERNATIONAL TRAVELLER'S PLAN'. NOW MY MOTHER IS IN ASIA AND I CANNOT MAKE OR RECEIVE CALLS FROM HER. SHE IS AN OLD LADY TRAVELLING BY HERSELF.

I CONTACTED AT&T TODAY WHO WERE SO RUDE AND UN-HELPFUL AND ALSO HUNG-UP ON ME TWICE (INCLUDING THE SUPERVISOR) FOR THE 'AT&T TRAVEL DEPARTMENT'. MS. LORENA AND HER SUPERVISOR MS. ROWLINGS OR WHATEVER THEIR LAST NAMES WERE, INFORMED ME THAT THE TRAVEL PLAN WAS NEVER ADDED 2 DAYS AGO BECAUSE THE LINE IS NOT ELIGIBLE FOR INTERNATIONAL ROAMING BECAUSE IT IS LESS THAN 90 DAYS OLD! WHEN I CALLED 2 DAYS BACK AT&T CONFIRMED THAT THE INTERNATIONAL ROAMING IS ADDED! FIRST OF ALL WHY WAS I NOT INFORMED ABOUT THE 90 DAY RULE BY AT&T ABOUT THIS WHEN I CALLED TO ADD THE PLAN? I WOULD NEVER HAVE SPENT THAT MONEY!!! SECONDLY WHEN I REQUESTED HER TO OVER-RIDE THE 90 DAY RULE, SHE RUDELY CAME UP WITH ANOTHER EXCUSE SAYING THAT MY SERVICE WAS DISRUPTED IN THE PAST AND HENCE I AM NOT ELIGIBLE.

THIS CUSTOMER SERVICE SUCKS AND THIS IS VERY FRUSTRATING AND ALL THE MORE REASON WHY NOW I AM TRULY THINKING OF CHANGING THEM AND MOVING ON TO SOMEONE WHO WILL ATLEAST BE NICE TO THIER CUSTOMERS!!!