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September 28, 2007
AT&T customer service is awful at best
AT&T customer service is awful at best. I was on the phone with one of the customer service representatives and she placed me on hold more than once while disputing my bill. I finally told her, “I need to speak to your supervisor.” To no surprise, she exhibited the same attitude. The plans AT&T has to offer are enticing, but their customer service department representative’s lack in respect and satisfaction for their customers. Therefore, I’m actively searching for a wireless plan from a different company that at least takes care of their customers in respect and satisfaction. Thus, if the customer service department representative’s continues to practice the same old bad attitude, lack of respect, and satisfaction for their customers, then the so called, “New AT&T.” is just a temporary band aid for the inevitable. Remember, history tends to repeat itself.
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September 14, 2007
Poor service!
I am fed up with the service att wireless has offered. Their commercials are bogus and their customer service stinks. Their contract is even worse. I have between 10-15 dropped calls daily. Also, there are many times on a daily basis that I have to walk around the house or hang out the window or even worse, stand out in the cold on the front step to make or receive a phone call. I have 4 phones. The cost for the family plan with all the extras like text messaging, minutes and insurance my bill was over 400 dollars a month. That's crazy... whoever said talk is cheap... they didn't know what they were talking about. I have turned off all but one phone because I am so dissatisfied with att. My bill still hovers around $110 a month and that is totally stripped of any extras and I still have to pay 9.99 a month until my contract is up on June 30 for the 3 other phones that are not even active. I am now on my boyfriends Verizon contract and he has two phones. The bill is never more than $75 a month and I can get service everywhere. I have never had a dropped call and I don't have to stand outside or hang out my window to get reception! So, att sucks and I can't wait until my contract is up on June 30... never again att!
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