Do not go to this store and sign up for service!!! The sales people flat out lie to you and offer all sorts of discounts that never show up on your bill.

Kris King works there and he is not to be trusted. He will tell you what you want to hear and then not come through on his promises. And when you call him to express your concern, he will not call you back. Even if you call him on his cell phone or leave him messages at his office (8 times) he will not call you back. And when you call the store and talk to his assistant manager Kevin, nothing happens. He tells you that something will happen...but it doesn't. And when you call for his manager Carlos...he is never there.

I left another company because of poor service and now am stuck with this company that cannot even provide half way decent service. I will not be renewing my contract when it is up and will NOT recommend this store or company to my friends or family. Remember, Kris King will LIE to you and cheat you out of money!!!

I have so many dropped calls at my house that I or any of my friends that have AT&T have to use my land line to make calls or call people back when they call on our cell phones. There is a cell phone tower which is visible from my back yard that does belong to AT&T and we still have horrible service from them. We still have several dropped calls; most of them are from our home but we have dropped calls in all kinds of areas. (Most of the time it happens on urgent phone calls of course!)
Cingular/AT&T’s customer service has very few competent people working for them. I have run across a few nice knowledgeable ones but the majority of them are lazy. Most of them cannot answer questions nor do they have the brains to think about asking someone for help or consulting a manual to find an answer. I have been told one lie after another as to why we are having dropped calls.
A supervisor was supposed to go over my bills showing several months of dropped calls and call me back on a certain day. He never did. I have been playing phone tag with him for 6 weeks. When I do catch him on his cell phone, he is always very busy and has to call me back within 2 hours and never does. I have complained to other supervisors but they can’t do anything since he started working on this for me so they send this jerk an email because he is in a different AT&T office. I have tried buying new phones and I still have the same problem. It is there crappy service at least in the area that I am living in. (Where AT&T advertises the fewest dropped calls). I have had them when they were originally AT&T before they became Cingular and then AT&T again. The service was better when they were first AT&T, when I first had them with dropped calls now the level of dropped calls is just unacceptable.
We are being held hostage by AT&T until our contracts are up. I want to leave them because they are breeching their end of the contract and not supplying the service that they advertise and I refuse to pay the early termination fee so if I don't pay it they will ruin my credit.
They are holding me hostage...AT&T is a corporate terrorist in my opinion and they should not make it so hard to get out of your contract when they can see for themselves how many dropped calls are on the bills that they mail out to you and expect you to pay!!! IF YOU ARE CONSIDERING AT&T FOR A WIRELESS SERVICE DON'T DO IT!!!

During the past week I attempted to order service with AT&T Wireless. When their credit department was unable to access my credit report I was directed to contact Equifax. I contacted Equifax and determined that my telephone numbers needed updating and this would be completed in 72 hours. When I called AT&T Wireless back, 4 days later the representative I spoke with, Michelle Seymour, placed me on hold to check with their credit department. She stated they were trying to call me and placed me on hold. When she came back on the line I asked how they could call me when I'm currently on the telephone with her. She did not answer this question directly and continued to state that they must contact me. When I asked to speak to a supervisor she refused. When I pressed the issue of a customer complaint she provided the following address, P.O. Box 755, Atwater, CA 95301. After two 30 minute calls and the company's refusal to connect me with a supervisor. I've determined that AT&T is not a company I will do business with.

I purchased a Sony Walkman phone 29 days ago and now some of the keys are unresponsive. I have only used the phone in normal conditions and at one time in a slight rain storm when I had to walk due to having no signal in the area to an area that had signal to get help. I have talked to several people from a store to customer service to warranty... I have had little assistance to this point. I have talked to a CSR manager and then lost signal again, and he never tried to make further contact with me. I am not happy with the customer service both at the store and with CSR and disagree with the accusations against me as I have only used the phone in inclimate weather once and now everyone is telling me there is moisture damage. The only option I have been given is a replacement phone at 149.00 outright or 49.99 with another 2 year agreement. At this point with the accusations I am unsure I even want to sign another contract.

KEY POINT... DON'T BY SONY OR AT&T SERVICE... THE CUSTOMER IS NOTHING TO THEM.

AT&T must have the worst service of all wireless phones. I have spoken to them, e-mailed them, etc. I have NEVER had so many dropped calls or being unable to use my phones as I have in the past year. I cannot get any satisfaction from them & it is always a canned letter or speech. I make calls & they just go right to the persons voice mail. Their phone doesn't even ring . The same thing happens when they call me. It is so frustrating. Then I get"emergency calls only". What is this all about????
I HATE AT &T.