I was considering buying an iPhone 3G and when I ran into some unclear information on their website about eligibility, I called to clarify. What happened next was five/six conversations over the next few days, whereby several AT&T care reps provided conflicting information relating to eligibility, pricing, where I could buy the iPhone, etc.

I finally spoke to someone the day the iPhone was released and was advised that all other information provided was premature. He stated AT&T had only just made available the detailed pricing and eligibility requirements that all care reps should use in their conversations with customers. He was sorry that I had been misinformed, and when I announced that AT&T's service, or lack thereof, has proven the deciding factor in my decision not to renew my contract when it's due. (This is where the story gets good.)

At this point, the care rep offered me a credit on my AT&T account of $100 that would be applied if and when I purchased and activated an iPhone. I advised him that I appreciated the offer, but that AT&T had lost my confidence. He then offered to credit my account $200 should I purchase and activate an iPhone. I thanked him again, but still wasn't interested. He stated that he would note my account either way and if I should change my mind, the account would be credited.

A few weeks passed, and while shopping at an AT&T store with a friend, I decided to verify that my account did in fact state the credit. The retail care rep confirmed the note regarding the $200 credit. I still was hesitant about making the purchase until a few weeks later. My existing cell phone's battery was malfunctioning and I decided to purchase the iPhone, going against my prior decision to leave AT&T.
That $200 credit would certainly offset the $499 iPhone price to a reasonable extent.

August 9, at the Apple store, I had to speak with an AT&T care rep to disengage my corporate discount before Apple could activate my iPhone. While speaking with AT&T to take care of this, I asked once more about the note about the credit. The note's existence was confirmed once again, and I went forward with the purchase of the iPhone.

August 21, I called to speak with AT&T to set up the voice mail on the iPhone. Once this was resolved, I asked whether the credit had been applied to my account. The care rep stated that no credits would be applied to the account related to the purchase and activation of an iPhone. I nearly lost it. I spoke with several supervisors since that initial conversation, and all stood firm that AT&T would not honor their word.I've returned the iPhone and luckily didn't have to pay any restocking fees (No thanks to AT&T).

Today, I am back to using my crappy old defective phone, held together with scotch tape and a Popsicle stick splint. But as I look at that sad phone, I know as each day passes, I am one day closer to being free of AT&T.

its been since may of 2007 I switched back to at&t at that time they were running a win back reward and as of aug of 2008, I HAVEN'T SEEN IT!!

I have found numerous charges on my wireless bill, dating back to January 2007, by 2 separate third party companies. These charges total +/- $510.0. When i contact AT&T, i just get the run around. They will neither remove these charges, nor refund my money. After some research, i have discovered that i am FAR from alone.

On April 04, 2008 I have called AT&T Customer Service with voice plan modifications. No wireless data plan for text messaging and internet modifications have been requested. At that time my data plan for had 400 text messages with unlimited mobile-to-mobile and 1MB of internet for $15 per line for two lines on my account. After all requested modifications to voice portion of the plan have been completed CSR named Leon Sellers came with unsolicited offer of changing my existing wireless data plan to family data plan. He had been advised that there is no plans to change pattern of data usage and that only two lines will be using this, however he ensured that this would be exactly same as existing except single payment of $30 rather than two of $15. Being appreciative of Mr. Sellers efforts on working on voice plan I took his word for granted without questioning motives and reluctantly agreed. What Mr. Sellers failed to disclose is that they would be no return to my existing at the time data plan and that 1MB of Internet is not included.

On June 06, 2008 I received statement with Internet charges and immediately contacted AT&T. CSR stated that there is absolutely no return to my original plan and that statements by Mr. Seller that there would be no changes were indeed misleading. She credited extra charges and did change date plane to another one, as she said, being closed to original one as possible.

The statement I received on July 07 showed even higher charges for data usage and called AT&T on 07/08. CSR advised that she can not rectify the problem and on request transferred me to Resolution Center with representative John Seger. Mr. Seger expressed absolutely no desire to resolve the issue stating that from his standpoint that it was me who actually wanted to pay more for the same thing. All appeals to Mr. Seger common sense and logic were unsuccessful and I had to ask to be transferred to his supervisor. Mr. Seger became very agitated and it took several times to repeat my request before he agreed to do so and transferred to his manager who introduced himself as Sam. In the middle of conversation we were disconnected.

I called again and next CSR genuinely tried to replicate original features of the plan with adjusted monthly payments same as original, but system did not allow him to do so. Call on 07/09 brought no fruits either with CSR refusing to escalate issue to the next level.

The whole issue is caused by AT&T drive to increase revenue deploying deceptive business practices and subsequent cover-up by shifting blame on customers.

I was a costumer of Cingular for an about 2 years and I never had any problems with them until AT&T came in the picture. You name it...dropped calls, low signals, while inside my apartment I had to talk next to a window. At work I could never get a call in...Imagine that! I called and explained to them the problems and the employees were not surprised.

I waited for my contract to end and went back to Sprint, my cell phone problems have been solved, I could be in a vault and all my calls come through.