I bought a Samsung Blackjack II in February from an ATT Wireless store in Lewis Center Ohio. I was very specific with the salesperson that this phone needed to work in Europe as I was traveling there the next day and would be traveling back and forth several times this year. She assured me that the phone and texting service would work with no problems and that I wouldn't have to do anything when I arrived in a different country except maybe turn the phone off and then turn it back on. She also told me that I had free wireless internet access for 30 days, unlimited and then I could purchase a plan later if I wanted to. She told me that she signed me up for a special rate deal that would give me better rates while in Europe.

So, the next day, I get off the plan in Amsterdam and turn my phone on...no service. I have a 9 hour layover and had planned on getting in touch with my friend in Sweden to let her know when I would be arriving. I tried turning it off/on, etc. and nothing worked. I couldn't contact customer service because it was in the US and they would charge me some outrageous fee to talk to them. So I had to buy a phone card to call my husband to let him know that I had arrived safely.

Then I landed in Denmark later that evening, did the same thing with the phone and had no service. My friend was waiting on the other side of baggage claim not knowing that my bags had been d elayed and that's what was taking so long, since I couldn't CALL her or text her to let her know! After about 20 minutes, I got a text message from Vodaphone telling me I was in their service area. Then I continued to get these text messages about every 30 seconds until I turned the phone off.

Once we arrived in Sweden, I turned it back on and immediately got a signal. And a text msg from Telia. in fact, I got SEVERAL of them, I couldn't turn them off. Later that week, we took a ferry to Germany and I continued to get text messages letting me know which service area I was in (this never happens at home). I wasn't USING the phone, I just had it on. I was there for 2 weeks and was able to receive incoming phone calls from the US and from my Swedish friends, but was not able to call out. When I arrived back into the US, my phone quit working all together. Took it to ATT and they said that the SIM card went bad because it had tried to update itself while I was in Sweden, then again in the US and that screwed it up (???)

Imagine my shock when the first bill arrive and I was charged $46 for downloading something while I was in Amseterdam (though my phone didn't even WORK there), plus a couple hundred dollars in text messaging, all from those networks! After a bunch of arguing, they removed most of it.

Then we went to Europe again in June. My husband had his Blackberry and we travel around The Netherlands, Denmark and Sweden for three weeks. Again, I got dozens of those stupid text msgs, but he didn't. His phone very easily switched networks (LIKE IT WAS SUPPOSED TO!). I hated turning my phone on, but sometimes we were going to be apart and neither of us speak the languages very well, plus I have my currency converter, translator, clock, etc. on my phone so I had to have it on, even though I never made a single call with it.

When we got home, our bill was nearly 1, 000!!! They charged us for calls and text messages that would have placed us in three different countries at the same time, yet they can't see how this is impossible. They kept saying "they're working on it" and we've been in constant contact with them. Now 2 weeks ago, they cut off our service, though we have been paying our monthly bill, just not the disputed amount and it's on the record that it's disputed.

Crappy service, uncaring customer service...after 10 years with ATT, Cingular then ATT again, we are DONE.

I have been a loyal customer since 1998(Bellsouth mobility), for the last 3 years I have had poor service, droped calls or calls that just go blank (yes just like the commercial) what's the point of staying connected if you can't hear the other person!!! I changed my phone 3 times thinking It was the phones! well I have finally realized It is the service.
I have called 2 times in the last month expressing my frustration and how I am considering to switch to another company, they have not attempted in any way to save me as a customer or honor any of my samall requests. I have paid them a lot of money in the last 10years! and I always recommended my friends and family to use cingular/att . DO NOT USE ATT THE SERVICE IS HORRIBLE, GO TO VERIZON OR SPRINT

AT&T Wireless which basically was a rename of Cingular which has maintained the worst customer service in history since it entered the business in early 2000, hasn't changed at all. The addition of the iPhone with millions of added customers and an already overloaded customer service system leads to more complaints than ever. The thing I fail to understand is how AT&T Wireless aka Cingular Wireless continues to operate year after year, defrauding millions of individuals and billions of dollars from consumers. I've had my rounds with both the old Cingular Wireless and the new AT&T. To start, when I canceled my account, while no longer under contract, with the former Cingular Wireless, only to receive a demand letter over 1 year later for $350.00, stating I was in-contract when I canceled the account. Challenging the claim even with documentation had no effect and the default perceprtion from AT&T Wireless aka Cingular Wireless was that the customer is wrong and the funds are owed regardless of the evidence to the contrary. This company extorts money from consumers through threat of and out right credit fraud.

The company has been sued over terrible service, violation of their own contracts with consumers and out right dirt bag dealings with their customers. Personally I outright despise the *** company. They need serious reform, and should be investigated by the FCC, and other regulatory agencies as to their horrible, illegal, and in some cases fraudulent business practices.

This is where we have arrived in our society with business. They drive away their own customers, commit crimes, and suffer no fair action, regardless of the millions of complaints filed against them each year.

I call for a class action suit on behalf of all customers of the current AT&T Wireless and the former Cingular Wireless. I think the business should have to pay for their un-ethical, illegal, and bad business practices, in addition a limit of no more the $100 should allowed to be charged per account for any cancelation of service. Their is absolutely no valid justification for the current actions of this business. Steer clear if you can, and if not complain to the FTC and the FCC about them.

When I originally signed up for contract cell service, they said the area code we were moving to had coverage. There is zero coverage in our neighborhood and for 7 months at about $100 per month and 4 phone calls to ATT to complain about no service we have been told there is nothing they can do unless we pay to get out of our contract. We use about 5% of our allotted minutes because the phones are useless at home. Trying to get out of the contract is more difficult than escaping from Alcatraz. Our attempts at getting out of the contract usually yield hours on the phone in a convoluted maze of BS customer service people eventually telling us that to terminate would cost $175 per line or $350 total. Pay to terminate a service that does not provide us with said service? This is clearly fraud, extortion and cannot be legal. So why is ATT allowed to trap people into contracts that are not valid? If they provide a service as they promised at our zip code, then contract is valid. No service, no valid contract. $350 to get out of something I pay for already and get no return on is absolutely absurd. How is this allowed to happen?

There is no wireless service north part of the Las Vegas Strip (north of Wynn Hotel). The phone indicates no service. This started yesterday (9/10/08) in the A.M. and has not been corrected. Everyone in the office where I work that has AT&T wireless is having the same issues. This is frustrating since we would normally have decent service in this area.

thanks..