Where do I start. I thought that you get better rates and plans when you are in a contract with your cell phone provider. Intially I was under the impression thats why some people had to pay deposits. All depending on your credit. Well I didnt have to pay a deposit thank goodness but that doesnt make my issue any better. You see as my dad and I have been talking he mentioned he was with straight talk. Immediately I assumed he was getting ripped off and starting checking my options to get him added to my plan. Low and behold I discover he has better set up then mine. I pay $96 a month. All I have is 900 anytime mins and unlimited text messaging. No internet or nothing. Plus I have a $2.99 monthly subscription to look up numbers I dont no. Please tell me why my dads straight talk gives him unlimited talk and text and unlimited internet for $45 a month. I was livid when I found this out. Of course glad my dad wasnt getting ripped off but Im getting a new one tore into me. So why am I obligated to be in a contract with these conartists when Im getting a worse deal than any average joe who doesnt have to have credit. Not to mention the cheap bastards changed your upgrade from every year to who knows at one point it was once every two years. Next time it was a year and a half. I dont think they no. Ive been with them since 1999. Thru there flipping back and forth from at&t to cingular and back again. Ive remained loyal but its obvious they dont give a shit bout loyal customers. Just like with your roll over minutes you can have a million saved up but it does you no good bc if you change you plan they take them all back. If you dont use them in a year you lose them anyways. If they wanted to keep customers happy then those minutes we paid for in advance but never used set up a program where you can use your extras towards a new phone or money off your bill or something to let their customers no they wouldnt have a job without us. Im so stupid because like probably 2003 I didnt understand my bill so I called customer support. Well lady was super nice and helpful but somehow as we were talking I joking said you being an employee do they pay for your phone or have some kind of flat rate plan for you guys. She laughed and said nothing of that sort. She said I cant afford the deposit so Im prepay. I was beyond shocked bc thats how you take care of your own employees I shouldve known they damn sure wasnt going to treat there customers any better. Ive been so enraged bout this Im at a lose as to what ima do. Bc I hate change but if that change is going to save me money Im looking into other carriers so I can wash my hands of at&t..

this is the second complaint that i've written.i was told that i was denied wireless service because i already exceeded my additional line limit, this is impossible because i have never had service with at&t or any other wireless company.if there is anything that can be done to resolve this issue i would be grateful.thank you ANN HAMBY 11062 donna rd, conroe, tx [email protected]

I have been a AT&T wireless customer for over 10 years. About a year ago, cell service at our home decreased sharply. I called AT&T and was told they would submit a ticket and an engineer would check it out. Several months later things had gotten worse instead of better. I called back, and was told the same thing as the first call, but then she suggested I purchase a MicroCell. I explained that me spending $200 for a problem with their service was not an option (why should I pay to fix their problem? I already pay 250/month for a service I'm not getting). Several more months of degreading service pass, and now it's to the point I cannot make or recieve calls or texts at home...if I am able to get a call out, it is dropped within 2 min.

When a friend was visiting my home he tried to make a call on his AT&T cell phone...I laughed. When he couldn't get a signal either, he was amazed as he only lives a half mile away and gets great signal. He then told me about the microcell, and how he had recieved a letter stating he could get a free one. We walked to his house and he showed me the letter that said "As a valued customer we are extending this offer to you". This prompted me to call AT&T again. Once again they said they would submit a trouble ticket. I mentioned they had done that several times in the past with no results. This is when things got really wierd. The rep then offered me "free mobile to non-ATT mobile" service. Really? I don't have a problem with my plan I explained, my problem is we can't use our phones at home...how does this solve my issue? I politely declined and mentioned the letter my friend had recieved. I was placed on hold for 20 minutes, when the rep returned, she informed me that I was not eligable for that program, but she would sell me one for $200. What a slap in the face. To me, that was AT&T saying that after 10 years of loyalty if was not a valued customer.

Last night we signed up with Verizon and will drop AT&T as soon as we get one of the phones to our son in college on the east coast and can port the numbers later this week. It is going to cost me 450 bucks to buy out of my contracts. I have a hard time paying that since I feel they violated the contract by no longer providing me a service I was paying for, but I'm sure that will get me no where...and I'll end up paying it anyway. But at this point it will be well worth it to actually be able to use my phone in my home.

Summary: stay away from AT&T. I am now a Tmobile customer and so far have seen a greater level of transparency as opposed to the old Tmobile.

Issue 1: Early cancellation due to misinformation by AT&T reps.
- Fully conscious of contract cancellation fees, i called AT&T on multiple occasions asking when my contract expires. The reps on 2 occasions said that April 12, 2011 was the expiry date. After i cancelled on April 15, 2011, then i received a final bill which included cancellation charges. When i called to inquire, they told me the contract was over in September and even though they could see records of all the past calls, they would not honor what the past reps had told me, and insisted that i pay the cancellation fees.

Issue 2: AT&T does not remove Iphone data plans when a user removes the iphone from their account.
- When i lost my iphone, i called to deactivate the line. The rep deactivated it but did not inform me that the data plan would still be active. This should be the responsibility of AT&T to remove the plan.

Issue 3: Knowing that AT&T would be charging me for my final bill of which i disputed, i went online to remove the automatic payment. AT&T charged me automatically anyways, illegally charging my credit card without permission.

I currently have a $40 rollover plan on my cell usage. I've had a Blackberry Curve 8900 for two years. I had opted out of the add-on feature of $15/month for web access. I was "grandfathered" in I was told. I received a Palm phone as a gift and was told I would need to pay $15/month to use this phone, even though I don't want or need web access. WHO IS THE CUSTOMER? I feel that I'm being held hostage by AT&T. Why will they charge me for something I won't use? I've been with them for 10-12 years, and am furious.