I have been fighting with the AT&T people for two months to get my phone and internet service fixed. No dial tone, static on the line and no one will help me but to give lip service and broken promises that the problem will be fixxed. Three times they said they turned over a work order to Verizon for service but Verizon has no record of it . Each time I call, I`m told the problem has been resolved. Every person I talk to will not take responsibility and endeavors to pass me off to someone else. Even when I ask to talk to a supervisor I am passed off to two other operators who say the last person must have hit the wrong button. When I do get to talk to a supervisor, I ask to get an address for their complaint dept and he gives me a bogus address and a bogus fax number as well. I tried to fax a complaint and a girl in north N.J. called me back saying that I called her cell phone and she has nothing to do with ATT.
The supervisor`s name was Victor, he refused to give his last name . The battle continues. I know ATT will never read this cause most of their operators can`t speak fluent english , much less read it. 12/11/07