A.T.&T.

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Category: Services

Contact Information
California, United States

A.T.&T. Reviews

Barbie2000 March 4, 2011

Scammed

I saw a offer for A.T.&T.U-Verse. To switch from your current company they would give you a $300 gift card. I thought WOW! I had the operator explain the gift card and how it could be used. I said sign us up! The after getting the service I get a letter to go to a web-site to get our bonus. I go there and it's $50 gift card. I have lodged numerous complaints. I am being told that I'm receiving a $35 a month discount and can't get the $300 gift card. Discount? I now pay more the Cox my former cable company! Their customer service sucks! I said I know you record these calls - look it up and see that I was supposed to receive it. I was told that even if it was offered - and get this --- "It doesn't exist!". That is what he said! What he meant was I couldn't get the "discount" and the card. So, I said give me the card I was promised - couldn't switch it. It might be illegal to record conversations but if you are going to deal with A.T.&T. I would record any promises made! They also said I received a E-mail out lining the offer I was receiving. I can't find it in old, new or deleated E-mails. So, I said it again. I was told they couldn't do that either! I also have my wireless through them. I should change both!

October 21, 2008

Promised Rebate

I applied for high speed dsl with A.T.&T. in May of 2008. They sent me the wrong modem. I called and they said to send it back but charged me for it and it ttok threemonths to get the charge off. I received the new, more expensive, modem and finally got the late charge penalties for the first modem reversed. I have been trying to get the promised rebate and it has been one headache after another. I called the rewards center and was assured that it would be coming in a few weeks. I called back and they said I had registered it on the wrong phone line. Then they said the lines were all busy and to go on-line. I went on-line and just as it was before - you cannot get the website. I've tried and tried and nothing seems to work. Now, the dsl is acting up - connectivity problems. I have used the self-help crap and then the on-line help and then the phone line with a technician. The problems still exist. I am going to keep trying to get my rebate and some help with the connection problem, but I am also going to look into cable