For the last two months, I have being trying to remove from two of my ATT accounts a fraud long distance contracts that was created by a sub contractor company named nextlink comunication group inc. in which false names and signatures were made by their employees. This charges are now close to $600 on each account and I am still no getting any help from ATT customer service nor even getting in touch with the fraud department.

How can you help me?

Best Regards,
Jorge
305-594-4953

AT&T long distance has opened a fradulent account in my name and billed me for 3 months of fees. I have no account with them and when I try to contact them they won't email me back. I tried to call them and I get sent to the bill pay department customer service says 'they will help me when my account is up to date'. When the bill pay department 'transfers' me to the customer service I get disconnected! I went through this with them 3 years ago and it took almost a year to get them to leave me alone. DO NOT USE ATT LONG DISTANCE!!!

On Feb 16, 2008 a sales representative contracted out by AT&T was going door-to-door in my neighborhood. The representatives name was Robert Collins and his Sales Rep ID# was SCA7VN9W. He showed me a ton of paperwork and informed me that he could significantly reduce how much I pay each month for my long distance service. He showed me graphs and spreadsheets from his notebook. He had an AT&T identification badge and he had a representative from AT&T call my house while he was here to confirm my new long distance plan. The representative informed me that because I was going to get the Triple Choice Bundle Pricing the cost of the new plan ($26.99) would only be about $2.00. Upon receiving my AT&T bill on March 13, 2008 I noticed that I was charged the pro-rated version of the $26.99 plan and that subsequent months my long distance charge would be the full $26.99. There never was any savings shown. I called AT&T's billing department and the rep there stated that I was right, there was no benefit to the new plan that I had been tricked into signing up for. I gave the information about the scrupulous door-to-door sales rep to the billing department and they stated the matter would be handled internally. I have to admit I was please with the honesty of the billing department. They changed my plan back to what it was and refunded my pro-rated portion of the bill. My complaint is that AT&T sponsored this dishonest sales rep and had no problem with when he signed me up. AT&T only had an issue when I discovered that I had been swindled. This can't be how we allow big business to operate.

I called At&T to disconnect my long distance service (as my teenage stepdaughter was making many calls out-of-state- $80.35 worth in June.) I first spoke with Jack, who stated he could not disconnect this service but could block my long distance for $13. He transferred me to a young lady who stated she could not disconnect my service because she was with the New AT&T and my service was with the Old. She transferred me to Trinity of the Old AT&T, who stated he could not disconnect my service because my local service was with AT&T as well. He stated I would need to speak with Jack again to disconnect my long distance. I was transferred somewhere and remained on hold for an extended length of time until an automated voice came on the line informing me that AT&T was now closed. I spent nearly an hour and a half on the phone that day. I called back, after a short out-of-town trip, on Wednesday, 7/11/07. I spoke with Rainier, who informed me first that my long distance had been terminated involuntarily (which it hadn't,) and then stated that my service had been "migrated." I asked for an explanation and he stated it was just "jargon." I asked to speak to a supervisor and was transferred to an automated-voice system which stated there was a high volume of calls and I should call back later. I hung up and dialed customer service again, and spoke with Nicole. I explained my situation again and was transferred to Julius, a supervisor. Julius stated that my telephone service had been in the process of "migration" since prior to Saturday, 6/29/07 and was still in the process of migration. Julius stated that no changes could be made to my account while my service was migrating. He stated there was no way to make any changes whatsoever to my account until this had been completed. He then offered to place the $13 block on my long distance. Julius said he could not waive charges for my inconvenience. I asked Julius when my account would be done migrating and he said it generally takes 2-3 weeks, but he could not provide an exact date when I could successfully disconnect my long distance. I am supposed to keep calling until this migration happens. Is this even remotely legal? What am I to do about these obscenely high bills that I can hardly afford to pay? I did pay the $80.35 (which brought my entire phone bill up to $122.92) and I am stuck with continuing this service for an indefinite amount of time. My family is getting very sick of eating pasta.