Internet speeds and customer service still in the dark ages. Automated customer service lines keep you on hold forever and when you do finally get a human you can not understand them and or they are unable to help you. You can get through however to a new activation sales person who will only sign you up and take your money, which shows they are willing to get your business but after that your on your own.

I just wanted to add my experience with AT&T over here on the West Coast in California. I signed up for their promotional $14.95 for the Pro package (Internet only) and they ended up charging me $40 even after the fourth month. Was told by a CSR that for the first couple months, the full cost had to be charged, but then the credit would be given back on the third bill. It was even stated in their terms and conditions posted online!

"Customers purchasing new AT&T High Speed Internet Direct will pay $14.95 per month for 12 months after application of bill credit. First 2 bill credits will appear on same bill within the first 3 bill cycles"

Called customer support and they said that we didn't sign up for the promotion. Well, that's just funny. Then why did I call up customer service and agree to have the internet activated, after I specifically asked if I am eligible for the promotional rate, which both the website and the CSR said I was!?

Will try calling again to sort this out, but if you have any suggestions on how to go about solving this problem relatively painlessly, please let me know.

I was offered, and accepted, AT&T internet service for $19.95 month for a year along with the U-verse service at a $25 discount for first six months. First bill had internet at $40 and no $25 discount for U-verse service. I called, AT&T rep said they can apply the $25 credit, but do not offer a $19.95 rate for internet. After reminding her that all calls are supposedly recorded and that I can assure her I was offered that rate, she put my on hold, came back and said agreed that i was offered the rate and that they will honor it. The bill comes in for the 2nd month. No $25 discount for U-verse, internet billed at $40. I call, go through the entire process again, only am told there is nothing they can do about the internet because they do not offer that rate. I tell them I want to cancel my service and am told that even though they do not have to honor the rate promised (she agreed it was in the record I was offered that rate), I have to honor my one year contract. Through MUCH hell raising, they have finally agreed to give me the internet at $25 a month...but I will be canceling as soon as contract is over. And will be vocal about telling others to STAY AWAY FROM ATT U-VERSE!

I purchased DSL internet service with AT&T 12/07. I was told that I would receive $50 rebate for the cost of the modem that was initially charged to my bill. I was advised to wait for necessary paperwork and to fill it out with info and send in. As of March 2008 I had not received paperwork. Talked to customer service who advised I had to speak with the rewards center. Rewards center advised that it wasnt necessary to provide all the equipment details, just the form and he would expidite form. Also that if I went to their website I could check status of rebate.I did finally receive the form, completed and mailed in. On their website, there were two options for rebate, one was Visa checkcard $50, the other a modem rebate for $49.99.Status on website stated that arrival time was estimated to be 5/11/08 for a modem rebate of $49.99. I was told $50. After not receiving the rebate I called rewards center and the rep advised they had trouble verifying I had internet service, but a force through would be requested without having to verify the service. I asked why the amount was now $49.99 vs. $50. I was confused about what I was suppose to receive. Fed up, I asked who I should file complaint with. I was told customer service. Talked to Sheila in customer service in Chicago. She did a threeway conference with rewards center. I was placed on hold. I then spoke to Shiela again who apologized...she advised that I will definately receive my rebate, but it would take another 4-6 weeks. What about the other 5 months of time I have waited? I told her I was very unhappy with this rebate process and service. She put me on hold again, she came back on the line and advised that her Manager, Christian in the Chicago office authorized a 2nd rebate of $50. I clarified that this 2nd one was for my bad experience. She said it was. She gave me the website address of att.com
ewardscenter to check in 21 days to get the second rebate offerred for my trouble. At this point this is where the rebate stands...I am not sure I will get either of the two rebates so I am posting this complaint and keeping track. I will give 6 more weeks and if I am not satisified I will file with the Attoreny Generals Office.

Completely bogus, highly annoying, can't-get-rid-of: "You're
the 999, 999th winner." You push the delete red X, it just comes
back (free will?). Annoying, obvious scam -- allowed by and
perpetuated on AT&T Yahoo!

Also, your unannounced rate increases ... Maybe to cover what
you are being sued for?