On 8/27/07 I received my DSL High Speed Internet modem and activated my service. On 9/12/07 I mailed in my rebate activation sticker to AT&T CSI Rebate, PO Box 7000, Orem, UT 84059-7000. On 2/13/08 I called 800-228-5015 and they said they had no record and I was put on hold and they said they found my rebate but it would have to be filed as received 9/18/07 and to call back in 4-6 weeks with case ID # 13448000. I called back today 3/7/08 and they said it was rejected on 3/3/08 but did not know why and to call customer service. I talked to five different people before I finally got a lady who seemed to really want to help me. I was put on hold and she came back and asked if it was a new service or an existing service. I told her it was new. She put me on hold again and came back and said "she didn't know this until just now but I would not get my rebate because he signed up for month to month service instead of locking in for a year. I was not told that at the time I got the promotion in the mail and called in. It is also not on the instruction card anywhere and is also not on their website. She acknowledged that it wasn't and was sorry and asked if I wanted to upgrade my high speed internet service. I said no and I told her I hate rebates and if AT&T wasn't going to honor it they shouldn't even offer it. If I get a card in the mail asking me if I want to be a part of a class action law suit I will say yes.

Signed,
Rebatehater.