I got the deal (or so i thought) online, AT&T 6.0Mb DSL service for 24.95, Went down to the Kiosk and bought the modem, so no need to pay monthly fee of whatever for modem lease.
First billing cycle- 89.97, 2nd billing cycle- 47.95, I called them, and also sent an email for my record, and told them about the overcharge, and the false advertising for 24.95, even in the fine print, it does not tell you that they will bill you on your first few cycles in the amount over 24.95- the lady online was rude, stating i should have read the fine print more closely, and then the same remark when i spoke on the phone with them, i asked for the manager, and the lady said it did not warrant being elevated enough, since i was a new customer. with that said, i went ahead and told her to cancel the service. Meanwhile, an email comes in- copied and pasted on here,

This is their response-

Thank you for taking the time to contact AT&T regarding account number 6xx.9xx.13xx. My name is Karen and I appreciate the opportunity to address your inquiry today.

Listed below are the terms and conditions regarding the $24.95 promotional pricing offer that appear online:

$24.95 Intro Pricing Promotion: Customers purchasing new FastAccess DSL Direct 6.0M will pay $24.95 per month for 12 months after application of bill credit. First 2 credits will appear on same bill within the first three bill cycles. After 12 months existing standard rates apply. Residential customers only. Other conditions and restrictions apply. Offer expires 7/16/11.

As stated above, it typically takes 2-3 billing cycles before your promotional pricing starts. I apologize for the confusion.

Your first charge in the amount of $87.95 consists of the partial month of service from 04/06/11 thru 04/30/11 in the amount of $39.96 plus the first full month of service from 05/01/11 through 05/31/11 in the amount of $47.95.

I hope this information helps. Should you need further assistance or have other questions, please reply back to this e-mail and I will be happy to help you.
We do appreciate your business at AT&T and thank you for your email. I want to personally thank you for allowing me the opportunity to assist you with your request as it has truly been my goal to provide you with outstanding customer service and hope that you are very satisfied with the service I have provided you today.

Sincerely,

Karen Cook
AT&T Online Customer Care


So, after making a phone call on the 3rd month, after being billed again and overcharged at that, i called my bank up, and had a stop put on my account to prevent them from taking or charging my account for anything- they have to send me a bill, after they pay me all the over charges that they owe me.
Best bet is to go with a small time local dsl, a little higher, but, at least they are up front with all the cost, and what your first bill will be- i chose windstream, and i have had good service thus far from them, even their CSR were nice and sympathetic enough and up front. i don't mind paying extra, but don't trap me into a deal thats supposed to be 24.95 (no hidden charges, or gimmicks- Bullsh!t !!)- don't tell me the first bill will be 24.95 plus tax and then take 89.00 out of my account, and then do it again for lesser amount each month- if a turd cost 24.95 and i want it, i am only going to pay 24.95- these people are really just trying to make their bottom line look good for the quarter, and once the people wise up, and cancel the service, and then are told that they are going to be charge a penalty of 150.00-
BS... i rather this end up in collections, just so i can sue them for not holding their end of the deal, and false advertisement.

I moved to San Jose in early Aug and tried to set up AT&T DSL service. A guy placed order for me and said the service would be turned on that next Fri. I waited but nothing happened. I called on Sat morning and waited for at least 40mins before finally getting someone on the phone. He told me the order was cancelled for no reason, so I had to place another order and supposed to wait till the next Thur before it can be then turned on. On Mon I called and cancelled the order as I already signed up with Comcast. As I still got some mails from AT&T, actually I called back to double confirm that my order was cancelled. A lady said she couldn't find my account number so that must be cancelled. What's surprising to me is that yesterday I got a bill statement from AT&T saying I didn't pay for my 1st bill, and here is the 2nd bill with late fee. By the way I never got that first bill. So I called AT&T this morning and the lady told me the service was turned on (although they can tell it wasn't turned on on my side) and there is a track record that i called and cancelled the service. I couldn't believe what is happening with such a big corporate At&T and something in their system/process must have been terribly impaired. What a terrible experience!!