My 2Wire modem failed and AT&T instructed me to purchase a motorola 2210, which I did. I configured the modem and the second computer on in my house was unable to access it. Turns out the 2Wire modem creates a LAN within the home phone system and the motorola 2210 does not. AT&T solution? Buy a wireless router and wireless NIC card for my second computer--- which I did, and no one from AT&T tech support could help me configure it and provide me with the specifications. Bottom line = I was out of service for a week with no light at the end of the tunnel. My solution? I switched to Time Warner. Up and running in no time.

When I called AT&T to cancel my DSL service at 5:55 PM, they said it would be shut off at 6:OOPM. No thank you for your six years of business and no inquiry as to why I was cancelling the service. I have two recommendations for the public at large. 1) don't buy AT&T internet services and 2) sell any AT&T stock that you own.

My DSL wasn't working, so I call tech support hoping they could help me fix the problem. After navigating through their phone menu, I was able to talk to tech support within 2 minutes.

At beginning, she was nice and tried to help me with my problem. After 20 minutes without any solution, she started to give me an attitude, and trying to blaming the problem on me. I follow all the instructions she gave me and at the end, she put me on hold without telling me. I waited 40minutes until I deiced to hang up.

I'm going to call AT&T and cancel my DSL service. I don't know how they get away with this kind of services. Please don't make same mistake that I made. Don’t use AT&T DSL service.

This company offers a rebate for purchasing a modem or gateway from them when ordering DSL through their online website. After repeated call backs, multiple phone numbers, and "mistakes" made on their part of handling the rebate offer, I still have not received redemption! Please get these people on network TV under a news investigation and/or legal litigation to get this into light! Do a little research, and there are TONS of people in the same situation complaining of the SAME TROUBLE, and that's just the people who haven't given up yet! Please help!

Though I placed an order for residential phone service and DSL in June 2008, as of Aug. 28, the service has not yet been connected. I have called numerous service representatives, repeatedly since June, only to be transfered around, and then told that the problem is being examined and fixed.

The problem began when my subletter attempted to switch the service out of her name. She called to cancel the service in early June. I subsequently called to start new service. I was told that the DSL service in her name had to be cancelled and completely shut off before new service could be started. The subletter called again to cancel the service. I called again to re-start the service. I was told that the phone service could be switched into my name, but that I had to make a follow-up request to initiate the service.

At this point, I was already getting irritated that the internet service required multiple calls. As I was out of town, I was not able to call back in the designated one week time period. I called the following week, and was chided for not calling promptly. I explained that I had been out of town and that I would like the internet service connected. I was told that the internet service would be connected, but that I would need an installation CD. Did I have the installation CD? No. Could AT&T send one to me? No, they could not send one to me until after the internet service had been connected - approximately seven to ten days. Then I would have to call back AGAIN to request the CD.

I called back after 7-10 days to request that the CD be sent to me. I was told that it would arrive in another 7-10 days. At this point, I left on a month-long business trip to Asia. I assumed that the installation CD would show up any day, allowing my new rooommate to access the internet, as I promised she would be able to do when she moved in.

After three weeks, she emailed to tell me that the installation CD had still not arrived. This was creating a serious problem for her, as she is a student and was about to begin online college courses. She reported that AT&T had left a 'courtesy message' on our home telephone number stating that we "had not completed the set up" and instructing us to call 877-722-3755.

On Aug. 28 (Aug. 29, 9pm Asia (Bhutan) time), I phoned this number, from Asia, where I was on a business trip. I explained the problem in detail to the first representative that I spoke to, who promised to investigate the issue and put me on hold for 20 minutes.

A second representative answered the phone. I said that I had explained my problem to the first representative, who had gone to investigate. She said that he had transfered the phone to her, and she promised to stay on the line with me until the problem was resolved. She said that she was in Billing, and wouldn't be able to resolve any technical issues, but promised to see that I got the necessary help. She transferred me to 'level 2 tech support.' By this time, I had been on the phone for more than 30 minutes from Asia.

I explained the problem a third time to Tech Support. He said that he needed to check with Billing. I explained that I had just been transferred from Billing. He said that there was a discrepancy between my name and the name on the DSL account, and he needed to straighten it out with Billing. He said that even if he just changed the name on the tech support side, it would not match the name on the Billing side and would lead to problems later on.

More than 45 minutes after my call began, Tech Support put me on hold to check with Billing. He eventually returned to the phone to explain that the subletter's name had never been taken off the DSL account, even though she had called multiple times in June to close her account. Because her account had not be closed, no new account could be created. I explained that both the subletter and I called multiple times in June to close her account, and I called repeatedly in July to start my account. He said that nothing could be done until she called back to close her account.

I asked to speak to someone who could help me resolve this problem. He repeated that nothing could be done until the subletter called back to close the account. I told him that this level of service was unacceptable. He said nothing could be done. An hour and ten minutes after the call began, he ended the call, unable to resolve my problem. At this point, the subletter and I have spent a combined total of more than 10 hours trying to change the DSL service out of her name and into my name. This is an issue that should be resolved in ONE SIMPLE PHONE CALL. It should not require multiple calls, to representatives who don't do what they say they will do. Numerous representatives assured me that my DSL order was in process and would soon be operational, but after two months, we are still unable to use DSL.

Ever since my family signed up for AT&T DSL service, it has been one problem after another. Modems that need constant resetting; service interruptions; and a total inability to help give my second computer wireless access to my main one. And their tech support is virtually no help. For one thing, it's literally impossible to get through to them without a good hour wait. (I'm on hold now with them, and have been since 8:30. I made sure to call at an off-peak hour. It's now 10:30, and tech support closes at midnight. What do you want to bet my call will get disconnected at midnight even though I've been on forever?) For another, they put you through a ridiculous third degree for "security" reasons and use it to give you a major run-around. The last time I called, they asked for the credit card number we use to _currently_ pay them. When I gave them the number, they swore it wasn't the right one and bounced me over to their account department--which of course was in the middle of "upgrades" so they couldn't bring up my file to get this straightened out. And even when you finally get through, you wind up with someone who can't help you, doesn't know what you are talking about, or takes your number swearing someone will call you back at a certain time--and that latter person calls hours later when you are at work or out of the house. ATT seems to think that customers should spend days and hours trying just to get help. (And the cream of the jest is that they have trained their tech people to be endlessly apologetic and endlessly sorry--but they _still_ can't give you any help.) In short, ATT DSL's service is lousy; their tech support is a disaster; and their attitude towards their customers is despicable. Don't sign with this service--it is truly not worth the grief, dishonesty, incompetence, and bad faith they put you through.