One day after the 30 day warranty on the LG Neon II stopped workingI purchased at &170, AT&T refused to let me exchange the phone at the local AT&T seller. Also expected me to go without any phone (no land line) until they could send me a REFURBISHED LG Neon II, while charging me a fee for a phone with no battery. I spent 2 hours and 13 minutes on SKYPE being switched from department to department. ATT does not care AT ALL about their customers. They will lose me as a customer and I will lose about $170 for the phone and $140 for early termination of my contract. All this lost money and frustration for me just because the new phone failed ONE day after the 30 day initial warranty. Under the 1 year warranty I would get a refurbished (used) replacement phone.
Every department representative toed the AT&T line and refused to work with me. AT&T is the WORST. Don't sign up with them...they don't stand behind their products or their services.