Our organization sent two written letters to AT & T to terminate service. Each of which they ignored stating that they will only honor a phone call from us. Of course we get the "press 1 for this", and "press 2 for that" and eventually get put on hold. By the time we got ahold of their representative they in fact cut our services as requested but ignored the letters (that were sent two months previously) we had sent; meaning they said we owed them. All in all we complained to the BBB with little affect and now with the Federal Communication Commision. The bills continue with late fees and due to the principle of this case we are not going to pay the bills being sent. This debacle has been ongoing for six months. As President of our organization I have terminated my home AT&T service due to this and we have over 50% of our membership (140) who in turn terminated their AT&T services that they personally have. We will continue to encourage the rest of our membership to terminate service with this unethically company at each monthly meeting. With that said, we do not recommend AT&T as a service provider for anyone seeking DSL or any other phone services. There are many more ethical companies out there.


Mark Parsons
President
Fraternal Order of Police, Lodge #82
El Paso, Texas

My sister lives in conneticut and ordered an i phone for me, to be sent to my apartment in Los Angeles. AT & T did not include my apt number so naturally the fedex guy could not deliver the package. I had to go to the fedex office and wait for the delivery guy to pick up my package. After an hour the package arrived, buit AT&T wrote my SISTERS NAME instead of mine after my sister specifically mentioned that it was going to be delivered under my name, to my address. So the phone was there in front of me but I could not get it because the name was different.

Fedex said that all they needed was a fax release form from at & t so they could give me my phone. My sister called them and at&t said that they will not fax any forms to FEDEX.

Long story short the problem was due to AT&T's negligence and carelessness, at the same time they would not put out the effort to fix the issue.

We ordered a refurbished cell phone from AT & T, it arrived quickly and was not operational. The customer is stuck with trying to correct AT & T's mistake!! Avoid REFURBISHED CELL PHONES and choose another cell phone provider, other than AT &T...

I made a referral to a friend to get his services bundled. He did so in March. He has finally received one of his rewards for bundling but, I cannot seem to get mine for referring him. I have called several times and spoke to various agents with no result. It has been over 8 weeks which was the maximum time frame I should have seen something. I think they just want to play games and hope you get discouraged enough to just give up and not claim the rewards you have coming.
I won't refer anyone again.

March 22, 2009



I had been with my previous cable, computer and phone provider for the last 15 years and I heard on TV the AT & T Bundle Program. Due to the economic times, I thought that I could save some extra money by switching providers. I soon found that I was seriously mistaken. I currently paid about 20 dollars more for my current services than what was offered with AT & T. That extra 20 dollars was worth the great customer services and my piece of mind. I first signed up with your program via computer and “chatting” with a rep and I established my direct TV, internet service and phone service. The representative was very nice and answered my questions. The first tech to come to my home was the TV tech. He came as scheduled and connected my services, however, he stated he was going to go down the road and verify service and then would return to set up my internet. He never returned! It looked pretty simple and straight forward so I begun the installation. The computer would not connect and I was directed to contact a representative at 1-888-321-2378 which I did do. I held for 45 minutes only to find out that I had the wrong department, so I was then transferred to 1-800-503-6383 and I held for 25 more minutes. By the time the technician came on the line I had disconnected all AT&T equipment and connected my previous provider’s equipment. The one good thing I did do was NEVER cancel my other provider so I continued to have internet and TV until your technician could come out- which was never in a timely manner! After the internet tech finally got me connected I was able to use the internet. I work from home so it is essential that I have service. They came my TV service, I kept waiting and waiting to on my Digital boxes so once again I contacted customer service only to learn that the internet chat tech never told me I had to pay a fee in order for the boxes to be shipped. This past week on 3/24/09 my internet service went out- again I called the 2wire tech and learned that my modem was “defected” and they would overnight me a modem. The modem arrived on 3/28/09 and I hooked it up again only to have the exact same problem. The first 3 lights were green but the last two alternated between red and green. The tech checked the system, had me plug the power cord into the wall etc. Now once again I have no service and your technician can not come out until 4/5/09. AT & T has cost me money! I have lost time from work to be on the phone for hours at a time, I have had to be available for 4 hour increments for the tech and I unable to work from home because I have no service. I made a HUGE mistake by leaving Cox Cable- a provider I had been with for years and who had great customer service and did excellent work in a timely manner. I am will contact them on Monday and have my internet service hooked back and when your technician comes in 2 weeks, he can take his equipment back with him and give it to another unsatisfied AT & T customer. I have complained to every technician I have spoken with over the last 4-6 weeks.