I purchased a double chair from Ashley's on 3/27/09. I paid for it with American Express. The store took the money the same day and charged me an 80 dollar delivery charge. Three months later on 6/27, the chair was delivered, finally. It was immediately apparent it was too large for the room and I called immediately. I called the main office and the Rohnert Park store and was told there ARE NO RETURNS!!
After arguing with many people, it comes down to this. Unless the furniture is damaged, you have to accept it. People should be warned about this.
Finally they agreed to take back the chair and charge me a 30% 'restock fee'. So on a purchase of $998.00, I am out $250.00 plus $80.00 delivery - all for making the mistake of walking in their store and assuming it dealt fairly with its customers. BEWARE!!!

I made a large purchase to furnish my new home in Keller, Texas in December 04' and moved in 2005 to California, I have two pieces of my furniture purchased from this location. At the time of purchase I bought an extended warranty, my office hutch door snapped in half and the dowel on my dining room chair broke off, my local Ashley's says they are not affiliated with the store in Texas, I want my furniture repaired or refunded for the extended warranty.

I will copy this letter and give it to my attorney at PrePaidLegal (ParkerStansbury) CA. I was never told that if I moved that my warranty would not follow me if I moved to another state.