Several months ago I sent a letter to the Ashley Furniture Industries Inc. Director of Quality. I still have not received any response. The sofa and love seat set I purchased has to be the worst purchase I have ever made. You can feel every piece of wood and metal in the furniture, there is no padding. We even got so fed up sitting on the sofa we sat in front of it and lean on the foot portion of the sofa only to feel the metal framing in our backs. Please do not buy Ashley furniture. What a waste of money and you will get no customer service help. The salesman sold me on the furniture stain warranty. I believe the warranty will outlast the 5 year stain warranty. What crap!