I suffer with sight problems i approched the help desk of my local store to ask for help filling in a lottery ticket and was refused in a nasty manner. i made a complaint to the head office in leeds and was given an apology. i was then contacted by the store manager and given another apology and invited into the store were she helped with my lottery ticket and told me she had spoke to the member of staff in question i left the store happy that my complaint had been dealt with. however i have been back into store today and when i approached the counter two members off staff were talking about me that i was the one who had made a complaint and i left the store and came home very distressed. i feel that i am being disgrimanated against because of my health problems and now dont feel comfortable in going back into the store were i normally do my weekly shopping. i have shopped in the same store for several years and did not expect to be treated in this way. i feel it may be best to start shopping at a different store and i am now to embarassed to go back in.

Having received my e voucher with free delivery code M4 FD FD 47 Saving £4.50 on all orders placed and delivered on or before the 12th March. I decided to place my order on the 11th March for delivery the following day. This would mean i was within the time frame of the free delivery service being offered. Unfortunately my e voucher was rejected. I contacted the 0845 number and spoke to a lady who promptly told me the e voucher ran out at midnight of the 11th. I reminded her that I had the terms and conditions of the e voucher in front of me. She at no point stated that the e-voucher had been removed and the offer was no longer valid as is also stated in the terms and conditions, had she of said this i would have accepted that everyone entering the code would be told the same thing. This was not the case and I was merely told the voucher ran out on the date I have already stated midnight of the 11th March I told the representative from ASDA I would be complaining as this was false misrepresentation. This may be a small amount of money but when you have people like myself believing they will be getting a free service it will add up to a considerable amount of money that ASDA will be getting on a promotion that doesn't run to the stated date of the 12th March.