Where has the service gone. This DME provider (now the only durable medical equipment provider in the Phoenix area) is in serious need of investigation either internally or by the insurance companies that pay them. Equipment is extremely slow in delivery, sales persons do not return calls, and there is a general disregard of the consumer by the personnel. It appears as though the employees have no supervision (or a very poor one) as they can do what they want, when they want, and to whom they want. Trust me, if there were a viable alternative, I would drop Apria in a heart beat.