apple canada

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Category: Electronics

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apple canada Reviews

Dano929 June 12, 2011
Overcharging
My son has been trying to buy a new Macbook Pro on the apple.ca site. He is a student at University. The cost of the computer on the apple.ca site is: $2, 049 base price, plus $90 for an upgrade to the high res glossy screen, plus $5 Alberta recycling fee, for a Total of $2, 144. The website does not disclose to customers what the tax will be, BUT in Alberta it is a flat 5% GST. The total should be $2251.20. He has tried to put this through on his VISA card BUT Apple tries to charge his card $2, 487.54. I have talked to numerous Apple employees, some of whom have tried to tell me this is not Apples problem because Apple does not collect the tax, the government does. (Wrong, Apple collects taxes and remits the tax collected to the government). Other Apple employees simply have no idea what I am talking about. Just what Apple does with the extra 11% is unknown. Is it remitted to the government or is it simply a skimming operation? Whatever, my son wants to buy a computer and not get cheated by Apple.

A) Does anyone at Apple have the intelligence to comprehend this? So far...no.

B) Does anyone at Apple care? So far...no.

C) Can this person that cares fix this problem? So far...no.
mission97 June 9, 2011
no compassion
A young grade 9 student has been diagnosed with brain cancer and her basketball team is chipping in to purchase an ipad for her. She is travelling 2 hrs everyday for treatment and could really use the ipad NOW. Apple has a 2 week waiting period before shipping out the ipad (plus another week of shipping). I called Apple Canada customer service and also the Head Office and asked if there was anyway they could expedite the purchase under humanitarian grounds for this poor girl who could really use this to keep in contact with her friends during treatment. They couldn't do anything for me. I can't believe that they can't make exceptions for circumstances such as this and move her up in the queue. By the time she received this her treatments will be half over. The outpouring for this young girl and her family in the community is outstanding but a company like Apple can't do anything for her. Shameful!!!

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