ANCHOR GENERAL INSURANCE

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Category: Automotive

Contact Information
California, United States

ANCHOR GENERAL INSURANCE Reviews

AnneCC March 30, 2011

can't get any responses

I was involved in an accident with an individual insured by anchor general. The other driver was at fault, so after not hearing from their insurance carrier for two days after the accident I started trying to contact them. The agent, Donna Jones, eventually took my statement and was beyond rude, telling me to hurry up, and when I began to explain it quickly started yelling at me to slow down as she couldn't get it all down (apparently they don't record statements which seems inappropriate). I asked when a resolution might come through and she said her customer (the other driver) had to make her statement and she couldn't tell me when that would be--could be days could be two weeks. I informed her that I had no car as my was inoperable, so would they be providing a rental and she said no, nothing would happen until her customer made a statement. I never heard from her, but a appraiser came out one week ago and I never heard anything. I have left three messages and am now without my car for two weeks. Beyond the fact that nothing has happened, and I leave messages daily, her behavior was just extremely rude.

Sherry Smith Austin March 1, 2011

Non-Responsive to Claim

My daughter was rear-ended by a driver with Anchor Insurance Agency. A claim was submitted the day after the wreck with a claim number and claims adjuster assigned. For over a month myself and a body shop have both tried regularly to contact the claims adjuster and have NEVER been contacted back. I have called and asked to be directed to a supervisor where I also got an answering machine and have NEVER been contacted back. When I asked the phone operator to put me in contact with someone who would answer the phone she told me that she does not know who will answer their phone so she can't do that. It has now been more than a month and I am sitting on the phone with their background music "telling me that help is just around the corner". They will continue to reroute me to operators who cannot connect me with ANYONE who can answer the phone. I am now on re-route #3. Is there any recourse for this? Please help me.