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March 31, 2007
Rebate fraud
I bought an Amp'd Mobile Motorola Hollywood Phone at Circuit City in October for $250. I was supposed to get a $100 rebate. At the end of November they sent me a postcard that said I sent them the wrong UPC. I sent the one that was on the box. I sent the re-submit center a copy of the UPC from the box and a colored-copy of the whole box. One day I spent 4 hours on the phone. I started with Circuit City. They said it was a manufacturer's rebate so I had to contact the Amp'd. They verified that I had purchased the right phone during the right time frame and that I was entitled to the rebate. I called Amp'd. I won't even talk about the wait. I finally got through and they told me that I had to contact Motorola. Motorola told me to contact Circuit City. I contacted management at Circuit City. They said I had to contact Amp'd. I called and finally got through after more that an hour and got hung up on. I decided to try the live chat which is supposed to respond in seconds. Two and a half hours later they responded. They told me someone would respond to me within 24-48 hours. A week later I got an e-mail that said if my problem hadn't been resolved, I should call a phone number. I also wrote a letter to the re-submit address. I have not gotten a response from anyone. I have reported them to the federal trade commission who is currently investigating rebate fraud.
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February 7, 2007
Terrible customer service
On Jan 11 my phone froze up and would not work. It was 3 weeks old. I called AMP'D customer service. After being on hold for over an hour I finally got through. They told me that they would be sending me a new phone and I would receive it in 3 to 5 days. On Jan 19 the phone still had not arrived so I tried their on line chat. I was 96th in the queue and waited for an hour before I moved up to 85th. so I called and after waiting for 45 minutes on hold, I was told that the phone was on back order but would be sent out in two days and I would receive it in 3 to 5 days. On January 24 I called back and they said the phone had been shipped. Once again the phone never arrived. So I called again on February 3rd, I got a busy signal for over an hour. I tried the online chat but found I was 106 in the queue after an hour I was still 102. I continued to call as well and finally talked to a customer service rep. I was told that all the phones had just arrived and he had a letter from upper management to tell callers we would be receiving them on Monday the 5th. On Feb 7th I called back and I was told the phone was still on back order.
I have finally realized that their customer service is to tell you what ever they think you want to hear to get you off the phone. I was out and out lied to over and over again. I still do not have a phone and its been almost a month. I have spent more then 15 hours on the phone or waiting for their online chat. This has to be their corporate culture, and I hope it brings down thier company because they treat their customers with utter contempt.
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January 30, 2007
Beware! Awful product and service!
I signed up for cell phone service with Amp'd Mobile through their website. The next morning, I had a question about the service I just ordered (was a bit vague on their site so just wanted to clarify) and I never even got through to their Customer Service!
Next day, I received my phone and could not activate it.
So I called the 800 # on their website and in the box - the 800# DOESN'T WORK... Called another phone number I had - after 45 minutes on hold, I finally got someone on the phone and he couldn't activate it either...
The next day, I called back and after 31 min. on hold - I reached someone else and told her to just cancel my account. She tried to talk me out of it and told me one of their locations was "snowed in" and finally, after being put on hold so many times... I think they canceled my account. I wasn't sure because I was so sick of being on hold I hung up...
Next day... I called again and asked how to return the phone... The same man I first spoke with, tells me there was a Return Merchandise Authorization form AND a shipping label in the box.. well, there wasn't... So he is supposed to send me the label and RMA form.. It's now been 3 days - no label. no RMA form...
I cannot access my account online (login doesn't work)... I cannot reach anyone using their Online Chat (nobody ever responds, or it's just offline)...
I cannot reach anyone on the phone... I have not received any responses to my messages sent through their online contact form...
My assumption is that this company is actually some guy in his basement and this is his second job! What kind of cell phone provider doesn't even respond???!!!
GOD AWFUL SERVICE, TERRIBLE WAIT TIME - ON HOLD, NO CUSTOMER SUPPORT, INSUFFICIENT CUSTOMER / TECH SUPPORT (THEY DON'T KNOW WHAT THEY ARE DOING), NON-EXISTENT FOLLOW-UP AND SOLUTIONS.
A scam? Maybe...
BEWARE...
Don't sign up for Amp'd you'll be sorry you did... Get Cingular if you can, they are MUCH better.
Thanks for reading!
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