One month after buying cell phones and a contract for cell phone service, the Angel phone started acting up. Contacting customer service became frustrating to say the least. Wait for over an hour and a half on hold and then get disconnected. When I had gotten my blood pressure back under control, I would try again... and again... and again. Finally after literally weeks of calls, a customer service rep tells me that they are having problems with that phone and will send out a new phone. NO replacement was EVER sent. One call on my day off, I sat for over 4 hours on hold, only to be told that the dept I had reached has no way to track the replacement phone. Now they go out of business and I am left with 2 phones that the baby can play with because they are useless, no service for over 3 months on one phone because it had completely died and they have the NERVE to send me a final bill. ARE THEY INSANE? What do we do?

This company is HORRIBLE!!! I purchased a Hollywood Pay-as-you go phone for my 10 yr old daughter in February 07. Circuit City had it on sale for $ 129.99 and that I would get a rebate for $ 100.00 from Amp'd Mobile. I sent in all my paperwork on 2-21-07 and last week I finally decided to call customer service to find out where my rebate check was. Spoke with a very polite lady and she told me that they weren't doing the rebate checks anymore but giving the customers $ 120.00 credit over the next four months. Okay, my daughter is 10 and she barely uses 20.00 in two months - so I asked to speak to a supervisor - he was a complete idiot... Explained to him that my daughter wouldn't be able to use $ 120.00 in four months and asked if they could at least spread it out over 6-8 months. While I was on the phone with the person they called a supervisor - I checked Circuit City's weekly ad and they had the Hollywood phone on sale with the $ 100.00 rebate. So I told the SUPERVISOR if they were going to screw over these people too. He was completely rude and not willing to listen and basically said that I either use it or lose it - by now I had it and I hung up on him. This past Sunday, July 22nd, my daughter receives a text stating that "service may be disconnected 7-27-07 @ 12:01 am". Today, July 24th, I called customer service to find out about this text. The CSR was completely rude and told me to call back from the phone so he could discuss the account - just a week earlier, I talked to the young lady about the rebate check and was calling from my work # and now a week later I have to call from the cell phone on the account. My daughter is visiting her father in another state, so I don't have that access and I told the guy that he kept telling me to call back from that phone, then preceded to tell me to have my daughter call from her phone - HELLO - SHE'S 10 YRS OLD. The stupid thing is that my name is on the account - every two months I call and add minutes to her phones using my credit card # that's on file but he couldn't tell me anything about the account not even her account balance. I asked him about this text she received and wanted to know if her phone would be turned off and he said no and to check back next week. What a complete jackass!!! I told him that they had the worse customer service EVER and his response was " please don't talk bad about my company" I know it isn't his fault but I'm totally pissed off. Honestly, I wish I've never bought this phone - I'm out $ 100.00 for the rebate and another $ 30.00 for the phone since it looks like their filing for Chapter 11. DON'T BUY ANYTHING THAT SAYS AMP'D MOBILE - SAVE YOUR SANITY AND YOUR MONEY!!! LEARN FROM MY MISTAKE...

Amp'd Mobile is the worst cell phone provider around these days. There customer service is horrible, no matter which call center you get. The people in Vegas are rude and ghetto. Oklahoma are probably the nicest but not really. Most are rednecks and have attitudes. Their invoicing process is stupid. We get are bills and 5 days later they are due. If you are late, they play games with you service. They might let you get incoming calls, but no outgoing. I'm talking 7 days late, while check is in the mail. Their amp'd live hardly ever works. Verbatim - There was an error communicating with the Amp'd Live Network. Please try again later. {4001}. For the last 6 months. They always blame it on you area. They said they offered coverage in my area, not a limited amount of coverage. Screw them. Folks don't do it! It's bad when they won't let you pay your bill. They would rather transfer you back in queue repeatedly. So I won't pay the damn bill.

When I canceled my account with Amp'd mobile I was told I did not have to pay the cancellation fee because of the horrible customer service I received. However, 4 months later I am being contacted by a collections agency saying I owe 142.61. When i called Amp'd mobile I was told that even though a supervisor waived the fee, the billing department has ultimate authority over those decisions. I was told I would have to pay the fee anyways even though I was told otherwise over the phone by a supervisor.

One day my phone's screen turned off and wouldn't work. I called Amp'd and asked whether or not this was an insurance issue or a warranty issue. They said the phone was still under warranty, and they said i would receive a new phone in 3-4 business days. After 9 business days I called and asked where my new phone was. They told me that a phone was not sent out and that they would do it right away. They told me that when they receive the old phone, they give it to a technician who examines it and determines who is at fault. I was told that if the technician found the phone was broken due to a fault of mine, I was going to be contacted and i was going to be charged $100 for the new phone. I was never contacted so I assumed everything was fine. My next month's bill however said I owed an extra $100 for the phone replacement. Every time I called I asked to speak to a supervisor and every time I was told that none were available. I was told I would receive a call back but that never happened. It took 3 weeks to finally talk to someone and have the charges dropped, and that is a whole other complaint in itself.