Aroun 4 year ago I dont have service with this company . I cancell
this service and I payed because I have excelent credit. I call them and
I explained Don't sent me any bill because i don't have any service wih
this company but all the time they send me bill. I don't know what I have to do because this company want the money for free. Thank you
for your attention

Miriam Guzman

Americatel Corp, which is a company that provides long distance calls, has the policy of charging its customer for calls that were disrupted, did not go through or failed due to technical problems. This is a fraudulent policy that should be investigated for the protection of the NJ residents and senior citizens like me that are at the mercy of this unscrupulous company. When calling Cuba, which is a problem country, calls fail to go through most of the time; nevertheless, Americatel Corp charges for these calls. When one complains to their Customer Service, they reply that calls made to Cuba, whether successful of not, must be paid. I believe that calls that fail because of satellite, cable, ortechnical problems is the responsibility of the provider and not the responsibility of the user. I believe that forcing the user to pay for these calls is fraud.

For almost a year I have been noticing a charge on my telephone bill from Americatel. We have never subscribed to this company, but they have managed to become a permanent fixture on my telephone bill with no end in sight.

Americatel sends bills for phone calls not made and or services not used. We canceled our service and they still bill us. When you try to call customer service, they keep you on hold and refuse to credit the account even though it's pretty obvious that there should be no charge for services not used and that had been canceled. I was kept on the phone for TWO HOURS waiting to talk to a supervisor and never was connected to one. I am going to investigate consumer advocacy groups and possible a class action law suit. This company should not be allowed to run their business in the United States unless they comply with the laws of our country.

I'm very angry about this! Americatel signed my telephone number to a long distance plan of theirs without my knowledge or permission. I just found out about this 2 days ago when I opened my at&t phone bill. They now want to charge me $28.99 for services I didn't sign up for nor knew about. I spent close to 2 hours on the customer service number for Americatel to speak to someone. Yes, close to 2 hours on hold, *actually 1 hour and 45 minutes*

I told the person that I had no need to sign up for long distance plans because I don't make long distance phone calls. She was adamant that I signed up to her company. I told her I didn't and she said she would cancel my account, but I would be responsible for this month's charges as well. What account? I never even heard of this company before. I will not pay these bastards one red cent. I am reporting them to the BBB, FCC, FTC and CA Public Utilities commission.

Americatel also claims that I signed up for their telephone long distance plan on May 30th 2008 (Saturday). Funny thing, on May 29th to June 2nd I was in Houston Texas attending a wedding. I live in Los Angeles. Nobody was home that weekend and nobody has access to our apartment either.

Americatel is owned by a company called Platinum Equity out of Beverly Hills CA I was researching these dogs today. Shame on ATT for allowing this crap to happen too.