I too have been scammed by American Standards online. As of today the company is giving me the refund of $199. Persistence is the key. I called them about 10 times and I had my banks fraud dept call them and spoke 3 way with American standards. I kept telling them that the State of Ohio has a 3 day contract cancellation. This states that anyone who makes a contract with a company has by law 3 days to cancel the contract without reason needed. So pursue that refund with all you have!! Thank God I am getting it back and I pray that you will too.