We ordered an emergency passport for my husband on the website above. The emergency passport is a passport which you are supposed to get in 24 hours. We shipped it overnight on the 2nd of October. We shipped it with Fedex as to the company policy of American Passport Express.

The passport did not arrive until the 4th of October at 10.30 am. When I did not receive the passport on the 5th of October as promissed by the company I called in the afternoon. They told me they just got the paperwork and someone would take care of it and they would ship it on the 5th. I called that evening and it had not been shipped. Noone had called me. They told me I should pay additional money to have it shipped on Friday to receive it on a Saturday however they are not even shure if Fedex delivers in my area on a Saturday. I told them my husband does leave on Sunday with an airline ticket paid for $ 8,000 for an important businesstrip. I complained about the service they offer, They did not handle the paperwork for 1 1/2 days and now they want more money. They HANG UP on me!!!!!!!!!

I called again and they refused to give me the name of the woman I had talked to. They insisted on more money or they would not ship the passport.

It is Friday the 6th now, 10.30 am and the passport is still not shipped by American Express Passport. I am trying to reach the supervisor but he pretends to be on the phone all the time and does not speak to me.

I paid over $ 300 for the service- an emergency service!!
Please post it on the web and tell people not to work with this company.
Thank you.
Gabriele