I ordered blinds from AMERICAN BLINDS on March 19, 2010 and was given a shipping date in April. The blinds were paid for but have not been delivered to date, June 12, 2010. Several excuses were given for the failure of subsequent shipping dates, ranging from the order being shipped to the wrong address, to the order being lost, and the difficulty of shipping back to Mexico to check for damage. I have not received my order or a refund I asked for and wonder if they are a FRAUDULENT BUSINESS. They are definately NOT RELIABLE and from my experience I would advise all potential customers of AMERICAN BLINDS, BUYER BEWARE!

Michigan In March, my husband and I placed an on-line order for eight blinds of various sizes and colors for our new home. Shortly after placing the order, we received an email confirmation that we had placed an order and it included the total dollar amount of our order. It did not contain anything specific about the items we are had ordered. The blinds arrived, but as we were not all living in the house yet, my husband put the blinds aside to hang at a later date. About two weeks later, he opened the boxes to begin hanging, and discovered we had received ten blinds instead of eight. The two extra were the same size as two others we had ordered. He also discovered that one blind was marked on the box as being the size we ordered, but, in fact, was not. My husband called American Blinds. He was told that we had ordered ten blinds. Their order showed that. Again, we never received a detail order confirmation, just a confirmation of the order and the amount credited to our credit card. He was told he was out of luck; they would not accept the blinds back. Needless to say, he was a bit upset, but decided to chalk it up to experience (that is to never order from American Blinds again). He also had to send a digital picture of the one blind to "prove" it was an incorrect size. American Blinds has since replaced this blind. As he began to hang the blinds, my husband found two of the blinds were defective. Lucky for him, they were the blinds of which they had sent us duplicates. He called American Blinds back to report the defective blinds, hoping they would at least give him a refund because they were defective. This time, he was told that it was past the time for making exchanges. He complained vigorously and was eventually told that if he took digital pictures of the blinds and emailed them to American Blinds, they would forward the pictures on to the manufacturer to get us a refund. He dutifully took the pictures requested and emailed them to American Blinds in April. On June 19, I emailed American Blinds Customer Service and asked about our refund. In an email from Joan, she states that they never received the digital pictures we sent! This is an out and out lie-- my
husband requested and received a confirmation from American Blinds that they had received the pictures when he sent them in. I emailed this fact to Joan and have had no response from American Blinds as yet. I would NEVER, EVER do business with this company again. We have no way of proving that we did or
didn't order ten blinds from them--only their word. Their word has not been shown to be reliable. They
send defective products and accept no responsibility for them. They send incorrect sized products and
force the customer to prove that they made a mistake.