America Servicing Company
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Category: Services
Contact Information United States
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America Servicing Company Reviews
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Sven L
April 6, 2011
What a nightmare
I have been fighiting with American's Servicing Co for the past year and a half. It wasn't until I contacted NACA that I was finally given a response. This was after numerous calls to the servicer (each time I was give a completely different answer by each rep).
I received ASC's modification agreement via fed-ex yesterday. The documents state I need to response (with payment) w/in 10 business days. The letter is dated 8/11, it wasn't mailed ot until 8/13 and I didn't receive until yesterday because they sent out 2 day delivery Fed-Ex.
The rate stayed the same, the payment dropped by about $16.73 and I was added 10 years to my loan. My new balance is over $180, 000, the house is currently valued at about $60, 000. As I stated before, I need to submit a payment of over $800 on the documents but no where does it state what the funds are for. I called ASC and asked what the funds are for. They indicated it was my 1st payment due, for September. I let her know the documents sent to me state my first payment is due October 1st. I don't even get 30 days to make my first payment? So the legal documents provided to me are not accurate?? She went on to explain it's only a portion of my first payment because they are taking funds in a "floating account" to credit the full payment amount. I asked how is it legal that I don't get 30 days to make my first payment and worse off it's not properly documented in the modification agreement? She stated if you don't take the offer simply don't return anything and we can proceed to a different alternative, forclousure...I said no, the only alternative is me contacting a lawyer. She then put me on hold and came to say oh i'm sorry, your right, your first payment is Oct 1 and those funds are for the Oct 1st payment. No need to send the funds now, just now your modification won't be modified until we receive the funds. ????????
I can't start to explain the frustrations I have lived with for the past year and a half trying to get thru to this company. Their associates know NOTHING. You can never talk to a manager or any of their negotiators or anybody in their investor department. How can they get away with what they are doing? My original loan was not a stated, ARM or interest loan. I never re-financed to pull cash out and max out my loan to value. I lost my job, found a new one with a cut pay and had a child which up'd my expenses. I know have a steady job, one $22x mth credit card and though I was offered a new modification I still can't afford my payment. No wonder the modification default rate is so high. Has anyone ever tried (and been succesfull) at obtaining a 2nd modification after one has already been completed? I really don't want to loose my house. But I know I can't afford this payment. My last resort is to accept this modification and start to push for a new one w/in the next few months. What a nightmare!!!
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Patricia Kurtz
July 19, 2010
fraud
In 2006 when things were just getting started with the subprime loan servicing companies, ASC bought my mortgage loan from New Century. I owned my home for almost 10 years, single mom! I refinanced with New Century. 9 months later, I found out I was in foreclosure. Monies I paid through my bank for my mortgage (which I was under the impression was New Century) NEVER were applied to my loan. In fact, I was NEVER advised per FTC and RESPA laws that the transaction of the sale of my loan took place. Long story short, I lost my home, my identity and my life to ASC. No one wanted to help me. I was 3 days from acution when I found out I was in foreclosure, again NO NOTICE, just strangers looking in my windows and doors and trying to scale a privacy fence I just had installed. In fact I had just completed quite of few home improvements, evidence I had no intention of losing my home to anyone. I filed bankrupcty and got a bad lawyer who also took money for my mortgage payments that were never applied. No one legally wanted to help me and my lawyer told me my "home wasnt worth saving". I wrote a letter to the bankruptcy courts explaining the situation. Still no one would help me. When I sold my home through a short sale, the RE agents had a horrible time with ASC. I developed identity theft for which I attribute to ASC. I read letters on class action law suites pending and their unethical business practices. I sold my home and they set the balance, SURPRISE, at the same amount I refinanced for $163, 500 and made the sale price $175, 000. They had my money AND made $15, 000. Then on top of that our lovely president gave them money through the bailout. Altogether, I lost over $50, 000. Had proof and no one would do a da$% thing about it. I want my money back and then some for the agony embarrassment and ID theft that occurred due to their fraudulent practices. I have a huge box full of proof of everything! How DARE a company be allowed to do that and then lawyers and courts let it continue! Trish Kurtz VA BEACH VA a lost homeowner
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Ms. J. Wilson
June 15, 2010
Loan Modification
I would like to let everyone know that ASC is the worst possible company to deal with. I have been trying to get my 77 year old mother in the loan modification program. Every time I hear from them she needs this, she needs that. Finally, I had all her paperwork in order, then we needed tax papers, well mom being 77 and working day work, getting paid on a daily basis it was hard to get tax papers. I finally got that matter taken care of, sent the paper work in. Got a call from ASC did not get paper, I responded, yes, I faxed them. Representative came back to the phone, they were late getting in. Now mind you me and another Representative had spoken and she asked me if I wanted her to hold onto the papers that she had until she got the tax papers, I replied yes, please. Now the person that I am speaking with told me there was no note in the file indicating that this conversation took place. Therefore, my mother was denied. Then I was told to resubmit everything all over again, I did. Now I am still getting all this negativeness from them. Who ever wrote and said there should be a class action suit against them, I am all for it. If my mother get this loan I will let the world know about it, if she doesnt, the world will still know. I personally tried to get my mom to let the house go. But she said, I want to stay in my house until I die. Lord help me for trying to keep my mom in this house. If anyone know of another way, I can get help in order to lower my mom's mortgage, please let me know. I am constantly on this web site, reading all the bad things about this company. So, if you write, I will be reading it.
Thank you.
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Mary
March 10, 2009
Mortgage
ASC or Wells Fargo makes no difference they are one in the same. ASC is making it so difficult to keep my home that no matter what they say on the phone and I follow it is not correct according to the next person you get on the telephone when you call. I sent in 2 Western Union checks for the amount requested, as Western Union only will accept funds up to $ 4999.99 and I had to wire almost $10, 000 immediately in order to keep my home. ASC received 1 check and Wells Fargo the other. I verified the next morning that the money was received and it was confirmed my someone. 19 days passes and I get a letter about home owners insurance and call as I paid it 02.01.09. Why did they applied homeowners insurance at triple the price I paid when I was not deliquent on the homw owners insurance? No one would talk to me because the house was in foreclosure "STATUS". No one called to tell me that they returned my Western Union Money as there was not enough funds. Of course there wasn't when they SCAMMED me again by receiving 1 check by ASC and 1 by Wells Fargo and returning it without notifying me. There was almost $10, 000 sitting in limbo. I thought every thing was good as I called an confirmed the payment. Guess what? No record of calling, only the record of returning the money as there was not enough funds. Once again I sent the money Western Union (2 separate wires) and confirmed they received it. This time it went there however now I had additional charges for being late. In addition the insurance applied I have to call another department to get there insurance taken off and mine applied. Not possible as the STATUS is still in foreclosure. With all the attorneys fees they applied my payment went from $1700 to $ 2600 for the next 6 months. What attorney fees and since when to attorneys make that amount of money and I have never been informed of any transactions or actions taken against me. I have lived in my house for 20 years, I did not over finance I became suddenly disabled and have been unable to work for 3 years and probably for life. I sold ever thing I have and finally have received SSA after 3 years and was trying to keep up with the mortage. Now I can't keep up with that $2600 a month payment with SSA of $ 1400 a month. Do you think they would work with me? No!
Any one who thinks the mortagage company does NOT want your house is so misinformed. They do want your house especially is it is 1/2 paid for. I am trying to work with them but ASC/Wells Fargo have more power tham I do. I need help to stay here or I will be another homeless American. Why isn't the government's investigation team about fraud involved in ASC/Wells Fargo? If they would take a look at the number of complaints and actually talk to some of the people who are in STATUS foreclosure or sent in complaints maybe they would find out what fraud really is. Help us especially since we are trying to help ourselves and getting SCAMMED.
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lorupp
March 5, 2009
Unwillfullness to help us
This mortgage company is defintely not there to help the American family!!! We were sold out to this company and unfortunately, we also have a variable mortgage with these people.. This past year and currently, we have fallen behind 1 month. They sent us paperwork, giving us false hopes, to help us out do a loan modification, something to help us! All a blunder on their part. All we received were letters stating, and also phones calls saying you need to better your spending habits, go to a credit counseling agency. No help whatsoever~ This is definitely the most worst case of customer service we have ever received! All these complain letters I have read are so true! I feel that this company should be reviewed for not providing what teh President is telling mortgage companies to do for their familes who have fallen behind! Thankyou.. A hard working american
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greg troast
February 22, 2009
misrepresentation
I worked with America Servicing Company for five months and they tried to foreclose on my loan. They said we had a modification and still tried to prolong process and foreclose on my house. They ended up adding $ 175, 000 to my loan and kept interest rate the same. They caused a tremendous amount of pain and suffering. Thanks Greg
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asc victim
January 10, 2009
Website mismanagement
This loan servicing company works on investors. Due to a variety of problems with this company (wells' fargo led), I am chapter 13. Their lawyer has sent a letter to my lawyer saying I am 4k behind, even though I have made payments. I looked on line (https://carenet.fnfismd.com/wellsasc/), and sure enough, I am. However, the payment due date is 3 YEARS OLD. Beware of these people, get a better lawyer than I did. Unknown of relationship between him and them.
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October 9, 2008
applied payments wrong
they are the worst company on planet, they should be out of business, everytime you call you get some incompetent person, i called to check on my account and they have it all messed up. so because my husband was diagnosed w/cancer and was off work and i lost my job, 2/2007 we ended up filing bankruptcy to save the house. they never took the past due off, they were unwilling to make any type of arrangements, i never had a problem with any of the other companies that my loan was transferred to..my payments never applied correctly..3/2008 next thing i knew we were in foreclosure and then when we called to try and recify it and make something happen to keep my home they referred us to the attorney for them. i ended up after trying everything that i could and under their direction that i had 6-7 months from the letter to be out, i rented an apartment, and now they tell me that it will not be until may of 2009 before it is final. i am upset..
what is this world coming to.. i guess the end..
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July 2, 2008
$10 fax fee
Yes, I think this company is the biggest rip off there is. First they would not modify me loan because they said we couldn't come up with an Agreement... You want to know why is because I still pay them there Mortgage. So, now I am refinancing and I receive my mortgage statement and it had a $10 extra charge.I called and was told it was for a fax they sent for a payoff. I was not notified of this fee and when I asked for a payoff a year ago and they mailed me one I was NOT charged extra, surprise I wasn't charged a stamp fee.
I will never recommend this Company, they make enough off me and to nickel and dime you like this is CRAZY.
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May 15, 2008
False charges and harassment!
In 2006 my mortgage was put into foreclosure. I live in Kentucky part of the year and was making my payments from there. I sent 2 payments in and caught up. When i sent in the 3rd payment, they sent me 3 of my checks back and said it was the wrong amount, that my payment had gone up. In an effort not to lose my home i have lived in for forty-two years i was forced to make fourteen hundred and change payments to get caught up. I made these payments for close to a year at this amount. It put an enormous amount of stress on me. I am now caught up. I am still receiving harassing phone calls and the information on my statements is conflicting. I called ASC about this, and this is not the first time, but they offer no help. I have now requested my records for the last two years. I intend to take these to an attorney in efforts to get to the bottom of all of this. I am looking into filing a class action lawsuit if these problems persist. I have read the information available to me on the internet and it looks like I am not the only one with these problems. It seems that ASC makes a habit out of buying other companies' mortgages and leaving the customer with many questions and complaints. I hope and pray that there is some relief out there for people like me that need some guidance on this matter.
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