Be extremely careful with this site and the folks working in this company :
- Customer service is a shame (no answer, extra long delivery time - the ones announced are fake ones, you should count in weeks starting from 4 and expect to do that in month, no call back)
- Worst, the make mistake in the delivery (wrong reference) and then DON'T PAY YOU BACK THE COST OF THERE ERROR : i wanted to buy a Classicon Satyr Chair for 1890 €. They kept 100 € out of it, i suspect for transportation costs for there part but i never had any feed back
The worst customer experience i ever had over the internet.

worst site I ever had. you should never try this. the stuff named Chloe Dias &Verena Englisch are so bad.
they use your credit card while you don't know. they overcharge.
don't tell them your credit card number.
If you already order, you must cancel it as soon aspossible!!

www.ambientedirect.com
Machtlfingerstr. 11 - D-81379 Munich, Germany
HRB 130 449, Amtsgericht München

Be very wary of this online designer lighting and furniture supplier. They will send you the expensive goods, which in our case was badly packaged and damaged... They will then tell you to send it back to them in the cheapest way for exchange. They will leave you to deal with the packing, postage and handling of the damaged goods, which can be VERY expensive getting these large damaged goods back to Germany. Then when it comes to compensation for the cost of sending the damaged goods back, they will offer you a ridiculous FRACTION of the price, leaving you with a HUGE shortfall, and subsequently an astronomically priced replacement light / piece of furniture. The returns policy is VERY poor! Be careful. We now own an AJ light that is worth AU$2, 300.00 when it should have cost AU$1, 700.00. Makes you angry and disappointed every time you look at it!

Buyers and potential buyers please be alerted! I purchased a Knoll Tulip marble table end of Jan 2009 for more than Euro 5, 490+ from this German retailer Ambientedirect.com. and it said it took 4 to 6 week to arrive. After continuous tracing, it said the marble top was broken so it would have to re-order. 3 months have passed and when I finally finished renovation and moved into my new flat, nothing has happened. In May after frequent phones and email tracing, finally it arrived on May 25th, which was 5 good months after I placed the order. However, the parcel was severely damaged. Hong Kong Post Office conducted a on site inspection and found out that "the packing materials used were not adequate to protect the contents against any unavoidable friction or shock during the course of transmission through the post. On the other hand, the missing part of the marble table (top) could not be retrieved at our concerned section."

After dozens of email correspondences and phone calls, the company's attitude was consistently "non-responsive, not responsible, no accountability and DELAY". It seems that the inter communication was nonexistent either. Neither was there a management on top of the situation, nor did anyone have any idea or at least cared about what happened.

Their most frequent responses were "We'll get back to you soon" or "We'll call you tomorrow." but tomorrow often translated to days, if not weeks, and most of the time, with absolutely no response at all.

Ambientedirect has promised to take back the crap table base under my strong demonstration, but it took more than 6 weeks, only after I told them I'll post the story over the complaint board and file official dispute with Knoll did they begin to move. The coordination with DHL was a nightmare too. I had someone waiting at home for the pick up, but no one showed up and when we called DHL, Ambiente did not inform them about the shipment at all! Therefore, I had to call Ambiente again to "remind" them to instruct DHL to schedule the pick-up. Finally, this morning the crap table base was picked up and returned to Germany. They promised to give the money back on the day of the pick up, but not surprisingly, nothing happened.

I placed the order at the beginning of 2009, and now the year was half over, my new home finished, I moved in, and yet the dining table that I spent a good fortune for never arrived. And worst off, I had wasted so much energy and precious time on negotiating for something that should've been done professionally. It's like a horror movie replaying itself for 6 months!

I think potential buyers should be alerted and highly discouraged to shop anything from this vendor. It is not trust worthy, not professional the least and they conducted business in a very dishonest way.

Funny, they have been advertising as Europe's leading supplier of modern home living and furniture. If this is true, I really worry about Europe or Germany whatever it meant. I hope this is a company specific event.