I think the fact that it cost $495 for an in-town move of a piano and a couple of armchairs speaks for itself. They gave me a quote based on travel time + move time ($375) and then called me back less than 24 hours before the move with a different story about "minimum hours", without mentioning the implications for the quoted cost. They entered all the new costs on the paperwork after receiving signatures.

The movers themselves were nice guys, but the guys on the phone were shady. They were unwilling to rectify my complaint and were rude. Do not use them!

I had a moving experience last Friday. When our upstairs television died, we decided to replace the one we had in the living room with a larger one and move the existing unit, a piece assembly with a large center section and two side units, upstairs. Simple, right? What could possibly go wrong with that plan?
As a larger set would not fit into our entertainment center, we found a modest cabinet credenza (and a TV) and put them into our living room. The credenza’s weight made this a difficult process, so we decided to hire some moving professionals to get the old unit upstairs.
Monday, I called a company, “All My Sons”, and we agreed that they would be just the people to move the old unit upstairs. They promised to be at the house first thing Friday morning in exchange for a $50 deposit. On Tuesday they called and said they needed a $50 deposit. I reminded them that we had taken care of that the day before. They said they had had a computer problem. They confirmed that they would be out between 8:30 and 9:00 on Friday and would call to reconfirm on Thursday.
Friday came along without further contact. So did 9:00. And 10:00. So I called them and asked if they were having trouble finding the place. I was told that they weren’t having any trouble and had us scheduled for that afternoon. After a certain amount of discussion, they discovered that one of their crews had just returned from Texas and could come right out. “Right out” in mover talk is about two hours, but eventually they got there.
They got to actually moving stuff after about 15 minutes of signing their papers and within about 45 minutes they had almost everything moved, lacking only the center unit and one side piece of the entertainment center. For the next hour and a quarter they tried to get the center unit to go up the stairs. Incredibly, even my help was not enough. There is a tight fit and less clearance than desirable at the bottom of the stairs and they couldn’t figure out a way to turn the corner. It almost fit and they kept trying until we eventually agreed that the unit was going to need to be lifted over the stair railing. They declined to do this, saying they would need more people, but they took the other side unit up there.
Then they figured out the bill. Then I talked to the owner, Jeff (or some other “J” name). As they had not accomplished their task, he grudgingly agreed to reduce the charge by about $50. By an incredible stroke of luck he was going to have a four man crew in Cabot on Sunday and was going to send them over to deal with the remaining piece. Since they were going to be in Cabot anyway, he was going to waive any travel time, and he was going to only charge for actual time, rather than the two hour minimum. Almost too good to be true -- my problems were about to be over!
Then I asked him what he was going to do about the damage done to my wall. He felt that he should have known about the damage before he agreed to the reduction. It was not clear to me why, but apparently they had $50 of “oops” money built into their charges and this was now used up. We agreed to address it when the other crew came on Sunday.
At this point, it will probably not come as a shock that no one showed up on Sunday. So, to recap, they showed up late on Friday, didn’t do the job, damaged my wall, charged too much, and flat out lied about Sunday. As the company’s ads stress that they have been in business with four generations, I assume that they have rather loose requirements for their franchisees. We certainly have a loser in Little Rock.
Not being a moving professional, I can’t explain why this wasn’t done before trying to move the unit, but the next day I took the shelves and out. They were quite heavy.

we moved from oregon to Seattle used all my sons moving company. It was just the start of nightmare.
Furnitures were damaged. They didn't reply after we submitted claim form until we had to kept contacting them. BUT, they refused to make compansation as 60Cents per pound for damaged item. They compensated as goodwill quality.
Be prepared to go court.

This company should be out out of bussiness!!!

I hired All My Sons for my move on 2/21/09. We had used them on 4 occasions prior, and while the service wasn't the best, it was at least mediocre.

On the morning of the move, the crew arrived, and the chief was very nice. An obvious salesman, but still very nice and accommodating. I had gotten my estimate online for the items we were moving, and it was to be around $900.00. I figured that would be a little pricey for a move that was only 1 mile away, but since they were doing all of my hard work I went along with it.

The crew started packing up items I told them that we were leaving at our home. After correcting them many times, I found later on after the move they packed it all anyway. There were items out on our lanai that were not packed that we had forgotten about. The crew chief said we had to initial a small part of the contract stating that they had to pack a few items. I did so, with no trouble. He even told me that it wouldn't be much money and that they had it 'under control'. These were items that were property of the new home owner, that my wife and I settled on in our closing agreement. We had to lug all of these extra boxes back to the house for the new owners, despite telling All My Sons.

When the moving truck arrived at our new home, the crew chief came upstairs and told us that the bill for the move was over $3000.00 and that they could not unload the truck until that was paid. I was shocked. I had no idea that this would be so pricey and at no point did anyone tell me it would be. Not the owner or manager 'John' who I spoke to, the crew or the operators I set it up with. The crew chief told me that because they had to do 'so much packing' that this was why it was so much. All of the items 'packed' were items I told them NOT TO TOUCH and that they were property of the new owners of the home. This I found out after the move and when I opened the boxes. They really only had to pack 3 boxes for us, as the rest was not meant to leave that house. I had left the old home for the new and left my wife to oversee the movers and getting out of the old house, while I set up everything at the new place. I wish I hadn't. They completely took us for all we were worth. I left to get some drinks for our kids and when I came back the movers were gone. A very large TV was sitting on the floor of our living room, and items I told them pointedly to leave downstairs in our storage area were up in the apartment. They obviously weren't listening to anything I said.

When opening the boxes, I noticed MANY items missing. I am missing my baseball bat from little league that I had for 35 years. I had planned to give it my son when he started playing. My wife remembers them carrying it to the truck, but it never arrived here. All of my collectible hot wheels from the 70s, star wars figures, and baseball cards are missing as well. Two leather jackets and other family sentimental items are all gone. When I called to straighten all of this out, the owner was always 'in a meeting', or 'not in'. I left countless messages with the office which were never returned. The people in the office told me they 'cant help me', when I tried to explain it to them. I sent letters both certified and faxes and have never heard one response. I'm not a rich man, and I dont have money to get a lawyer and pursue these criminals. If I could, I most certainly would have. PLEASE do yourself a favor and do not use this service. They WILL lie to you, and they WILL steal whatever isn't nailed down.

DO NOT use this company! I have moved 12 times over the 30 years and I must admit this was the worst move experienece I have ever had. This is includes long distance moves. This was a local move - 12miles.

I will list some of the things that caused this:
1. The truck sent could not deliver all my furniture with one trip. I did complete a form on my initial contact with the company that this was a 3 bedroom home with items stored in the garage.
2. When they arrived and could not load everything with one load. I was told that this was the biggest truck they had.
3. This led to me paying overtime to have all of my items delivered. While I agreed to this I was not happy with all of the extra rediculous charges.
4. I was charged mileage due to the overtime and it was an outrageous amount? I told the driver it was so and he agreed. I did hear this while he talked with their front office.
5. NOT all items were delivered. I had to move several heavy boxes that were left upstairs. I told the movers I would take the lamps but they left bedposts, boxes (heavy), playpen, etc. Shouldn't their lead guy go through the house to make sure all items were loaded?
6. After the first delivery was complete they ask me if I wanted them to go back to pick up the remaining items. DUH...isn't that why I hired them? I am sorry they missed personal committments they had.
7. While the movers did a good job of trying to pack everthing for one trip there were moments that they were unprofessional. I believe cursing on the job is not necessary.
8. Also, complaining about the company they work for is something I did not need to hear. Imagine my thoughts as I was hearing this. If what they say is true I can understand some of their complaints. Is it true that they do not get overtime pay? What do you do with the overtime cost I paid if I am forced to pay extra mileage on top of overtime.
9. At the end of the day I heard one from their office say to charge me extra $$ for a second trip to the house over the OT payment.

When I was provided a quote I thought what a great deal and was looking forward to a good expeience. That was a mistake. In the end it cost me twice what I was qouted and with lousy service. I could have hired a national mover to do the same for the same cost.

I was asked to complete a survey by the driver after the move was complete and I had to fill it out right then. Why wasn't I given time to write this? Asking to complete this form "now" is not a good way of getting an honest response. Why didn't someone from the office check to see if everything went okay? Perhaps you knew of some these issues and chose not to call.
Since I have to move items left behind myself I think the least they could do is refund an amount of what I paid to have ALL items moved. At the very least they could address my issues.
I sent a complaint to All My Sons and recieved NO response. I am left with sharing with others my experience.
Why couldn't I wait a few weeks to wirte this "survey"? I wanted to have a chance to focus on the "facts" of this move. At the very least I would expect partial repayment. I am disgusted!