My husband purchased the Alienware m9750 in February 2008 as a gift for me. The system worked fine for a few months, but then began having problems keeping time. We contacted alienware and they sent us a cmos battery to replace. That did not fix the problem so October 2008 it was sent into their repair depot. After 2 months in the repair depot we stop receiving communication about the status of our system. We were unable to get a response for a month. It was returned to us January 14, 2009 and were told that the Motherboard, Hard drive, Wireless Card, and TV tuner card were all defective and replaced. However we received it back with all the same hardware issues as before the repair plus the optical drive no longer worked. On January 16, 2008 we were contacted by a representative (Whom is still handling our case.) on behalf of Alienwares CEO. They informed us that they shipped a new optical drive and to let them know if it fixed the problem. It did not. On January 26, 2009 they issued a cancellation of our system and told me to pick out a new system which matched the cost of our original since they could not issue us a refund. Which is what we requested. We ordered the Alienware m15x. Which we were forced into as none of their other systems came with windows XP which is what we had originally and wanted. That system was delivered on March 6, 2009. Immediately open using the brand new system it had hardware problems. It was locking up, crashing and overheating. It was also not shipped with correct specs. It was supposed to have an upgraded LCD and did not. I contacted the representative and explained the situation. They was extremely apologetic and though extremely hesitant, I agreed to have it returned to the repair depot. They guaranteed me they would personally test the system to ensure it was functioning perfectly and that the LCD would be replaced with the correct one. And that if I had any problems they would do everything in there power to issue us a refund. The system was returned to us on March 14, 2009. On March 18, 2009 the system began turning itself off immediately upon going to battery and the system was getting red hot to the touch. I sent the represenitive an Email about the situation and also left a message on March 19, 2009. I was in contact with them on March 20, 2009 where they once again despite their earlier promise wanted it shipped back to the repair depot. I told them that this was simply unacceptable as the system was just returned to me and should not have been sent to me in this condition. I requested they keep their promise and issue us a refund. they told me it was not an option. All they could offer me was to ship it back to repair depot and upgrade my memory. This has been an ongoing matter that seemingly has no resolution. We have been trying desperately to work with the represenitive to get our money back since we cannot get a working laptop from this company to no avail. This system is under warranty until February 2011 and I am getting the impression that all I will be doing until the end of warranty is sending it back and forth to the repair depot and still not have a working system. This laptop has been at the repair depot more than it has been in my possession. This is a $3, 666.95 laptop that has not worked properly since its purchase.

I bought a computer from Alienware for more than $3200 + extended warranty. Within a week it started crashing for no obvious reason. The support people were useless. They were waisting an unlimited amount of my time in the process. Alienware wanted me to ship the computer to them for fixing but would not say how long it will take for them to fix it. To return the machine I would need to pay a 15% restocking fee, a pretty big number considering my initial price. To make the long story short, it was a big waste of money, time, and resources. More expensive obviously doesn't mean better.

Purchased Area-51 m17x in June 2008, product arrive not quite as ordered, was to have a "etchable" DVD drive, emailed about it, no response, not a big deal, thought it would be neat but really have no use for it. It does tend to freeze a lot not sure why, sometime I need to remove power and batteries to get it reset. It is a very nice Laptop with some cool features. Would I buy another one...not sure .

In the fall of 2005 I spent $4200 for a cutting edge Alienware Laptop. Big mistake!!! Over 24 hours aggregate hours on the phone w/ tech support, a computer that has been out of service or in for repair for 1 of its 3 yrs of life, 2 new motherboards and a current problem that requires them to send me a USB Floppy Drive to reload windows (because the floppy drive I bought at my own expense (after the one they said they would send hadnt arrived after 7 days) they claim is the wrong "type"...tech guys at two local computer stores think this is a pile of bulls__t )because their miraculous re-spawn disc wont work! God, I could go on and on...if you want more you are free to email me...just dont buy alienware products! You have been warned!
Steve Chiquoine
[email protected]

Just like everyone else I had been wanting an Alienware computer for years.

Then the day came when I was able to purchase my "dream computer" from Alienware.

I spent over $4, 000 for it.

An Alienware Aurora M9700 laptop with all of the extra goodies I could get including a year extended warranty.

Just to let you know, this is merely a summary of what Alienware has put me through.

It took a bit more than the estimated amount of time for it to be shipped out to me.

I had ordered it in October of 2006 and didn't receive it until after that Christmas.

Once I had finally received it I had nothing but problems with it, mainly problems with the video.

I kid you not that it took, from the very first tech support phone call I made to Alienware almost a month after I received it to the time it actually got half-haired repaired and sent back to me with the same problems as before, about 4 months.

It was pure *** dealing with anyone from Alienware and still is.

After several months of talking with tech support about my laptops video problems they decided it was one of the video cards.

After sending me a replacement video card, they sent out an incompetent tech person to fix it who said and I quote him, "I don't know what I'm doing" after he had just about damaged the casing and ultimately damaging one of the speakers.

That guy had to call in to Alienware tech support to find out how to open the case properly (after he had it open half way exposing the inside components).

He couldn't get proper help from the tech support himself.

I ended up on the phone with an Alienware tech support manager while that guy was still at my residence who told me that he was going to send the guy away after I had expressed my distress over the situation to him.

The entire month following that situation was spent trying to get my address changed which they had refused to do at first but I finally succeeded in getting it changed after much *** was given to me by customer service.

I had to change my address due to several moves I had made since I had bought the computer before they would further any repairs to it.

After that and after way too much hassle from Alienware employees telling me that I would have to foot the bill for any shipping, labor, parts cost even though my warranty was still in effect, they finally agreed to have me send it in to their repair center for the repairs free of charge.

I sent my computer out to them on a Monday and received it back from them two days later on Wednesday.

They said my video problems were caused by "the video cards dirty heatsinks" and that they cleaned them.

They had also told me that I had a "bad image of Windows" they had originally put on my system and the restore disc which they refused to replace.

They never repaired the speaker that was damaged by the tech guy they had sent out to my residence and would quickly change the subject every time I mentioned it.

I still had all of the same problems after I got it back from them.

I've been putting up with these problems for a year and a half now.

The LCD is now about to go out and they are refusing to fix the issue which is something they should have tested and fixed before.