The owner of Alan Brent Photography, Alan Brent Carruth (his real name) didn't deliver my wedding albums and kept all of my money. We've been married nearly three years now. At this point, it seems unlikely that we will ever get the wedding photo album that we paid for.

Now, Alan Carruth has started a new company (using a new name). It's "The Picture Place." It's in Thousand Oaks. Feel free to stop by to ask for your album, if you are one of the hundreds of people that didn't get your wedding albums.

We hired Alan Brent to photograph our 8-21-04 wedding and paid him $2700 for one of his better album packages. To this date 3-08, we still do not have our Wedding Album, Parent Albums, Wedding Enlargement, photo CD, and many other items. We call them every week, sometimes several times a day and we always leave polite and detailed messages. They NEVER answer the phone, and have only called us back 1 time in the last year. We have filed a complaint with the Los Angeles Dept. of Consumer Affairs and are one of many couples who have filed. They don't tell us how many, but I have seen over 100 couples on the internet with similar problems. Please Google Alan Brent Photography before considering them. If you need to file a complaint, call Morine/Investigator, D.C.A. at 213-974-9673.

My name is Cynthia. I was married in Dec 2004. I enlisted Alan Brent to take the photos of my wedding and paid approximately $2500. 4 years later I am still waiting for my engagement album to be completed and a canvas prints. I have called the company and have not been returned a call. I am frustrated!!!

I will never use their service again!

Completely unprofessional & and they like to take your money and then disappear! I belong to a message board with 145 others that have been screwed over by them. My husband and I got all our stuff (it took over a year 1/2), but it took a lot of blood, sweat, & tears, and a couple appearances on the local news exposing these crooks for what they were before we could finally say we had everything we paid for. Bad quality pictures, however, were not in our package, and unfortunately that was the only "extra" we got from these idiots.

Just want to make as many people aware of Alan Brent Photography, and their lack of professional and efficient service. I've found page after page of complaints online, and they do have a resounding "F" with the Better Business Bureau (last I checked, they have a total of over 60 complaints). A local news station actually did an investigative report on them early this year:

http://cbs2.com/goldstein/local_story_045222944.html

They are truly robbing people, and are very shady once you are waiting for them to fulfill their end of the contract. They NEVER answer their phone, you have to leave many messages before getting a phone call back, they take entirely too long to send you what you paid for, they have endless excuses and reasons for their lack of professionalism, and yet there's never an apology. I've been married for a year and a half and have yet to receive my wedding album. I had to pay for my framed signing board to be finished by someone else, because apparently they "never" put backing and glass on their frames. It took me months to have them put my photos up online after the wedding. After weeks of phone calls, I had to drive nearly 2 hours to pick up my photo CD's because they never sent them when they said they were going to, time and time again. And that's not as bad as some people have had it. I have many other complaints, but not enough room here to put it all.

My biggest concern is the fact that they are still getting business, even after all the heartache they've caused. If you have any questions or would like other links, please email me @ [email protected].