Inspite of SC's order, Airtel is openly flouting with user norms. There is no "Stop calling me" option on it's website.

People beware!

World is talking of customer delight & here is a 1 billion plus company Airtel which is finding ways to harass poor customer.

I purchased an Airtel post paid connection through my Company Saraswati Indl Syndicate Ltd. , Sector - 24, Noida which got activated on 6.08.2007 pending verification of billing address by Airtel. teh sequence of events since then are as under which will make some reading & a lesson for others:

1) The connection got actitvated on 6th Aug.
2) Out going barred on 10th to 13th August due to non verification.
3) On making a call on 10th, Customer care promises activation till 13th pending verification.
4) The activation never happened.
5) A call to customer care on 13th by my Co., activated outgoing calls, again pending verification by Airtel only to be stopped again on 15th Aug...reason the same... verification has not been done.
6) Re activation after speaking to customer care only to be de activated again on 17th & again on 18th August.
7) Reason given by Airtel is that their rep was not allowed entry in the office when he came for verification... a statement hard to believe for a company in which 300 connections are working & the representative also carries alternate nos with him for verification purposes.

8) The outgoing is still barred as I write this mail.

9) The tale of woes does not stop here - Despite taking connection thro my Company where 300 connections are working, I have been given a credit limit of Rs 300/- a big generosity by the Company. This limit is being extended to a subscriber who has subscribed for ISD & International roaming... isn't it great reading... One reasonable duration international call will eat up the limit & then... by now you would have guessed... yes your out going gets barred again.

10) The ultimate wisdom comes now. When I ask the remedy so that my out going does not get barred due to paltry credit limit... the reply... can u guess..." customer can pay advance". Isn't it hilarious paying in advance for a post paid connection. Somebody ask them - What are then Pre paid connection there for ?

Ultimately I erased that I have come to a final conclusion - never to buy an Airtel connection. Because it is thro my Company, I am with folded hands, requesting the company to put this connection on track & I promise I will not opt for Airtel for the other three required in my house.

I have had an experience of Hutch in Delhi & BPL in Mumbai prior to this & I would like to give them the credit for handling all the issues smoothly & very promptly. Kudos... to you both... while I find Airtel to be highly non responsive & insensitive to customer.

God be with all those who opt for a post paid connection.

I made a request for GPRS activation on my Corporate Airtel prepaid mobile account. But it has been a painful and frustrating experience - repeatedly calling Cust Care for same thing - And finally they didn't enable GPRS but disabled my SIM!!! how on earth Airtel can do that to a corporate customer??? After hours of calls and false promises they made my sim active but again I discovered that CLIP service and Roaming are deactivated. This is bull shit. Airtel should now open pan shops - they are not at all worthy of running a telecom service.

The fact is that still I have not got GPRS enabled on my phone. Airtel Sucks. This is the beginning - I don't even know that once it is enabled - what speed of internet it is going to deliver.

This is a issue bearing moral grounds - they charge 500 PM for GRs service and before starting the service they suck every drop of blood from the frustrated customer.

Manish

I want my Driving License number whose photocopy i had submitted at the time of registration. I also talked to one of your customer care executive but as per him these kind of informations is not updated in your database. So please let me know to whom i should contact to get the same smb!

Nothing to say too much,

The company AIRTEL (BHARTI ) who claims to be the India's No-1 in Telecommunications has left a NO SATISFACTION in my mind have decided not to use it again in the future and do not recommend anyone to take a new one of Airtel.

I have activated internet feature in my mobile by paying the amount of 249 for a month, CCO told that will be activated within 24 hrs, after waiting for said time I again called the Customer Care that Is It activated on my Number, what happened basically it was activated but the Customer Care Executive has not understood my Query and he just deactivated the Internet feature god knows why?

Than after waiting for 48 hrs again I called the Customer care but my call was not getting Connected and IVR info was to send SMS to customer care and I know that If by talking a CCO is unable to solve the Query then how anyone can solve the query or better say problem by SMS.

After getting frustrated I called up my friend who was working there in the same Customer Care as TEAM LEADER and he told about my whole account details that this was just all fault of a CCO.

So I basically mean to say that why to use the service which is not giving better satisfaction to the Customer.

Thanks and Regards,
Rina Ghosh.