Airtel is great except their customer service sucks. They sound really nice while talking for minor issues such as forgot password but as soon you have a big issue they will suck life out of you and forget about the help. I lost $20 due to several calls showed up in my bill made from a number which does not exist ( if you dial the number it say this number does not exist.) and interestingly they say that is my number and I have made the calls. I tried to take this issue with airtel call home 30 times for three month before they said that they don't have access to the complaints older than 3 months. They sounded like a fool whom i was trying to explain, every time I called, same thing again and again and they were giving me same answer " We have forwarded your concern to our concerned department and it will be resolved within 24 Hrs' and after 1 day i will receive an email saying " we have investigated the issue and have not found any discrepancy in the call charges. All the calls are made by me". How can I make calls from some number which does not exist. They never let me talk to their supervisor ( I asked for a supervisor at least 15 times) ad when asked for him, same reply every time.."Our supervisor is busy right now. Please call after 6 hours to talk to him". They never resolved the issue and I lost $20 from my account. The funniest line which they never forgot to say or write is.."We are here to help".

somebody called from airtel and requested me to register in airtel to call india.i did so.for the last two weeks i am trying to call i couldnt, i am complaining but no use, i couldnt login to my account.it is too bad.i will never use airtel in future or recomment nobody to use it.i am using reliance for the last two years, till now not even a little problem.

I had posted here at ComplaintsBoard earlier about Airtel CallHome's slow website and poor customer service.

This is just to make a correction: The site and service have been working fine since the last month and I'm satisfied now. I'm sure I wouldn't get anything cheaper available online.

Cheers, Friends

Hi, I signed up for Airtel CallHome quite a while ago and I'm quite satisfied with their services. I think the website is quite pretty and attractive.

After signing up for it, I had no problems in getting my Account Details and I was able to use the service right away. The voice clarity has been great so far, and much better than that of my previous provider.

Overall, the user experience has been smooth sailing for me, with no major problems. Reliance definitely has some tough competition on its hands.

Why I'm writing this complaint is to alert other users of this board to take Complaints about AirtelCallhome with a pinch of salt.

The way this website is being abused to post negative reviews about AirtelCallhome is quite shocking. At first I thought the reviews were genuine - maybe somebody else was experiencing problems even if I wasn't. But then I started getting suspicious.

To me, it looks like a dedicated effort by a competitor to defame them. How else would you explain one negative review on Airtel Callhome *every couple of hours*???

Airtel is a very strong brand in India with a reputation for playing clean, and it definitely hasn't been in business for ripping people off.

Once again, be warned. Take all the stuff with a pinch of salt.

[I can be reached at [email protected]]

The site is very slow. Call center is not accessible. But the voice is great. I had to wait for the account details to reach me but the as the saying goes all is well ends well. Good competition to Reliance. We benefit anyway!!!