This outfit is poor to deal with. Requested new gun as mine broke after a few hundred rounds. Sent back the gun for a replacement. They checked my defective gun, lubed it and sent it back completely free of charge! (if you don't consider the $20 it cost me to send it back) plus almost 4 weeks w/o the gun. And of course yes, it's still acting up. They sent back the broken gun I sent back! I can't emphasize enough - avoid. I finally have an email from Mario with his phone number. Never try the Customer Service number as it's off the hook all day. 16-June-2009: Tried to call Mario...busy signals then bounces to voice mail. Avoid and save yourself time and money.