Mobile self check in not working.I notice that the counter check in time is a bit late, but for domestic flight is 1hrs b4 the boarding n last. Checking is 45min be4 boarding.I reach lcct is 50min be4boarding.hence, ask Customer where to check in, they refer to counter r3, after half an hours, my turn.staff inform me closed can't check in.and refer me to another counter r68.the 1st staff not helping at all n say 1st come 1st serve.ok, fine.I continue to q.at the end, the staff penalty me rm 70per person and say Tis our fault.we wan to lodge the complaint at customer service, the things is they told us, 'u can line up. Counter no3 to 10' but, early told us is counter 3 and never mention 3 to 10.issue is actually we can meet the time and because of the poor services and never provide the details info caused we can't get the flight and penalty us!!