Extremly misleading and DECEPTIVE advertisments!!! ( I e mailed thiscomplaint to the Better Business Bureau also). My 77 year old mother called to have an ADT tech. come out and install the $99.00 system, which was advertised!! The ADT tech. came to her home and installed system. After installation was done, he told her the total of system was $ 602.79!!! She questioned the amount and was told she needed 4 SHOCK DECETORS AND 1 SHOCK UPGRADE!!! The total for that was $467.00! Also, she was to get the AARP disc., which was not given to her. She called Customer service and was on hold for 43 mins!! When she finally got to a cust. serv. rep. she was told someone would call her back, that there was NO MGR. Available!! Finally a customer serv. Mgr. called her back a few days later and told her that NOTHING could be done about the problems because it was 4 business days after the system was installed!!! She wanted the system removed and refunded the money. She also told the mgr. that she did not authorize the shock detectors, ect., and the tech. did not explain what the EXTRA equiptment was or that it was an EXTRA CHARGE!!! If the tech. would have explained the cost, service, and extra equiptment to her BEFORE THE INSTALLATION, this problem could have been avoided. This was plain "ELDER ABUSE"!!! My mom had a working security system already in her home. Basically, she was most concerned with was the "FREE" Medical and Fire Panic Alert! The ADT "authorized dealer" took advantage of her, due to her age.

Adt security systems are having a special that if you have time warner cable service that you get a $300.00 rebate from your security system installation. When i called i was told to call roger childs at 981-561-4621. I did so leaving a voice mail every time (12 times) with no return call or rebate. This is located in dayton oh. I believe an intervention is needed by the bbb to get a result. Thank you