was being charged 39.97 per month since june 2008. I called and was able to get march/april 2009 removed but when I asked to speak to a supervisor to get the other months removed, was put on hold to "speak to a supervisor". I called from another phone to see if I could bypass the BS and here is what I have found

call center employee said that she had "no direct number to the supervisor"
call center employee did not know where the supervisor was...and was not aware of the supervisor's hours
when asked where located, i was told florida (tampa)