In early April, I contacted Verizon’s Customer Service Representative to cancel my online service account. In the following month when I checked my phone’s bill statement, I noticed that I still get charged for Verizon internet service. I called the Bill/Inquiry Customer Services Department and he transferred me to another department. I spoke to the customer service representative and his Supervisor, and they both informed me that they were unable to remove the charges. Their reason was because there was no record in the system of my cancellation; therefore, they are unable to do anything for me. I told them that I spoke to a Verizon’s Customer Service Representative in April, and that my account should have been canceled. I shouldn’t be charged for a service that I have already canceled a month ago. After speaking to them, I realized that it was not going any where, and that I needed to speak to their manager instead. Unfortunately I wasn’t able to at that time but I will later on. It is not my responsibility that the company hired an incompetent customer service representative who is unable to do what was requested of her. I am surely not the one at fault, and the company to take full responsibility for this mess.