I am with you about ACS they are awful I Tried thier really poor crappy website it always tells me something about my sign in info. is incorrect an when I hit (hint) button It says youngest child I know my youngest an that's what I had put in in the first place. But It won't let me on so ... Then I call an get a rude B**** an she won't tell me I have to wait for the e-mail to reset with a temp pass so i can get on an the thing still doesn't work. then when I want my tax info. for my taxes at the end of the year they won't send it to you even if you call an ask. They basisically say KISS OUR BUTTS use the website, I tell them the web site stinks hardcore an they go oh well we can reset a temp password AGAIN ???? REALLY ??? They are ripping people off . I pay on time an over amount due every month I agree with you can't wait to get rid of this rip off company. I told her I was going to call the BBB an she was like go ahead we are not sending tax info. in the mail, You have to get it off our web site, that's a piece of shit an we know you can't use so we gain even more of you money since we don't have to claim it on our company records HA HA HA HATE THIS COMPANY

I have been on disability for over a year due to an accident at work and ACS has honored my defferments due to that fact, now they are trying to say they no longer accept the fact that being disabled qualifies for a defferment. I can't work because i'm on disability so in essence I can't pay them, but do you think they care? then when I tried to go on their website to contact them all you get is a big runaround, this is one of those companys that dictate the rules as they go along to benefit themselves.

I have had the same experiences with ACS as many of you. My loan has just changed hands from a local company to this ACS-EDUCATION. Not only am I having the same problem wherein I made payments to my prior loan company that ACS does not show, but now current payments I make to ACS don't even show on my account! I guess you need to make your payment a full week or two early to avoid late charges.

Their customer service is HORRIBLE. I called to express concern over my payments not showing, and they would not answer a single question. They wouldn't even give me a guarantee that I would not be charged late fees due this situation being out of my control (like I wanted to have my loan switched to ACS and WITHOUT MY KNOWLEDGE).

If this continues I will be filing complaints thru any avenue possible...BBA, District Attorney, FTC, anyone who will listen to me. I'm sure they will be better listeners than this Sh** A** company...