ACN

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Category: Services

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United States

ACN Reviews

Polestar May 18, 2011
Bunch of liars
Dont deal with ACN. Worst customer service, unprofessional tech support, hidden fees. And of course they deal with companies like themself( Energy, Home security, water heater). They promise cheap services but they are not. Even if they overcharge you with obviious mistake it would be impossible to prove anything. Talking to Customer reps is as the same as you talk to answering machine or to Parrot. Never got a chance to speak to supervisor. They just dont give it to you telling that he(she) was busy or not in and that they would call back within 48hrs!!!. Never ever got a call back If anybody wants details of my 5 months struggle with ACN just post comments and Ill tell the story.
jing carlos May 15, 2011
NO MONEY BACK GUARANTEE
A person I haven't seen for a while suddenly called me out of nowhere and wanted to visit me. I was very excited and even cooked for this person. I was very disappointed that the reason why they remembered calling me again is because they wanted to pitch in a business with me. Long story short I sign up. I paid $500.00 + I bought the Infamous Video Phone after watching a DVD of Donald Trump. After all the Sales talk I was told in order for me to make money I have to get 3 People in and to get this people working for me, then they have to each get 3 people also and so on. Anyway just to let you know it is a PYRAMID business BULLSHIT! Nontheless. The videophone is crap, it freezes your internet once it is in use and you have to change all your providers to ACN (ie. INTERNET, HOME PHONE etc.) to get points. Also in order for the video phone to work "better" according to them is you have to switch your land line to ACN. Take note they DO NOT have a Technician of their own. They will call in case of repair is BELL CANADA. Duh! If you are making Billions of Dollars as they claim, then Why can't they hire their own Tech you might ask? Because they are just borrowing the line from Bell Canada! If this company couldn't get any worse, they will charge you for a phone that hasn't been delivered to you yet if you order. One of my customer signed up and was very unhappy. They started counting the 10 days just after his order of Videophone had processed. I wasn't aware of this too, I found out the hard way. ACN will give you 10 days to get a refund. HOW the f@#k do you get a refund when they send you your order 2 days before the day lapse. Anyway my Customer never gotten his refund although he never used the phone and returned it and never gotten his refund even he never activated his phone, and my reputation Sank like a Tank. Their customer service is pathetic because they don't even know the product you are inquiring about when you call. Warning once you sign up there is no going back. You CANNOT get your money back. You CANNOT Complain because they always have a good reason for everything. Its like joining a Cult, you die if you quit the group. It's ridiculous.

Lesson number:
1. If a company is asking you to do a Pyramid somewhat business and pay them money to make money it means they do not have Investors that supports them and that means no one trust them.
2. If a company is asking you to buy their product to start in their business, it means they are very weak business provider and it means consumers do not trust and recognize their business for a reason.
3. If you don't understand it, do not join and do not pay money to understand it unless you are going to school.
4. You are a fool if you believe their BS because no one makes money that fast unless they get it from your pocket, think about it!

Let the Product speak for itself. If ACN is that good guess what (I left them 5 days after joining and I couldn't get a refund). Why is it that after 4 years since I quit and before that their product is still not in the MARKET?

Even AVON don't do that, because they are such a very strong & trusted company people apply to get the business running for them, not them trying to convince people.

Honestly if the business is any good and has a professional foundation why do you ask ordinary people to join to run it then ask for their money when you know for a fact that the poor bastard don't even know how to run a business? Why don't you wait for them to decide for themselves without pressure?

I have my own small business now, and somehow because my business is doing good others are the ones who ask me to make them a partner or at least to work for me and not the other way around. Plus I love it because I understand it.

Never sign up and never attend to their invitation, unless you like wasting you money & your time.
It is pretty straight forward if you haven't started your own business till they came along is maybe because you don't want to. So don't start now when they present it.
To make sure, ask them to give you 72 hours to think about it because trust me if your heart is not into it after 48 hours. Then it is a mistake to Join. But remember they will make you feel like s#$t if you can't make up your mind. They will ask you why don't you want to join like you actually owe them an explanation. They will make you feel like you're the one who wasted their time. So if you think you won't do it. DO NOT GO TO THE INVITATION! I repeat DO NOT GO TO THE INVITATION! or you'll feel like Crap after. That's why I sign up because I felt obligated.

Now if you choose to Join prepare yourself to attend meetings every week at least 2 a week, forget that you have kids and family gatherings and get going with the recruitment because they will pressure you and will give you a time frame to do it. It is like working a 9 to 5 job only you have to pay for it and not get paid at all by abiding them (which I think is stupid). Remember you will only call your business YOUR OWN once you are calling the shots in your own time and in your own terms and making money as soon as you put out money to start it but if someone else is still telling you what to do then guess what, you're so called BUSINESS is still not yours it's theirs.

The funny part is you have to pay them to TELL YOU what to do. In that case I rather work for McDonalds. At least they will give me benefits.

Peace!
Blade29 March 24, 2011
Stay away
Just thought someone should say something worth while. As an ACN representative, I have ACN services in my own home and l love it. I can see my grandchildren anytime I want using my video phone. If your looking for perfection talk to jesus! Life is what you make of it and if ACN is such a scam that's great, because my reps and I walk down to the mailbox for our residual checks every month and I saved $170.00 per month over what I used to use in my home! Residual income, savings. Wow what a scam!
Jon F. in Utah March 23, 2011
Won't let me cancel - RIPOFF
ACN Digital Scam!! My brother talked me into joining ACN over two years ago. Because he was so excited about the opportunity and because I wanted to show my support, I signed up for the phone service and business opportunity. It was the worst financial and business decision I’ve ever made. The phone sucks! You can’t talk and hear the other person at the same time. So if you’re telling a story or talking and the other person wants to chime in, it’s a no go. They just have to wait until you finish and then there is an awkward pause, and then you both start and the phone cuts one of you off which is even more awkward. It’s awful. Not to mention we had to call the customer support line dozens of times to get the video to “work”. The refresh rate is choppy. The phone is useless. It’s been collecting dust in my basement for two years. Nobody wants to join! For several months my brother and I hit it hard, talking to everyone, holding living room meetings. ACN made a big deal about Donald Trump showcasing the ACN Digital IRIS 5000 or IRIS 3000 on his show. We had a big The Apprentice party and talked about it on Facebook and Twitter and created our own blog about it. Nothing. Nobody had any interest in the phone or service. After a few weeks, we realized we made a big mistake. They won’t let you cancel! As soon as we realized this wasn’t going to work we tried to cancel. No can do. You’re LOCKED into a two-year contract. This means, with interest on my credit card, I’ve WASTED OVER $3, 846!!! And this is at a time I’m trying to pay off my debt. ACN put me back on my debt free plan for years. The REALLY won’t let you cancel!! So after two long years my brother went to cancel. They told him he couldn’t, that had to call in on the EXACT day the bill was due. What?! Isn’t that illegal? He warned me about his experience so I let another month go by and called in on the right day and cancelled. Hoorah! I felt like I was free of the ACN scam for the first time. Until…I looked at my credit card bill this morning and THEY CHARGED ME AGAIN…AFTER I CANCELLED!! HEEELLLLLLPPPPP!! I’m in ACN HELL!! Now, as a lot is happening in my personal life, I have to fight with them on the phone, do a chargeback, contact the FTC, BBB and Attorneys’ General office in my state and ACN’s state and fight to get out of their system. ACN is like a big wad of gum in your hair that you can’t get out for YEARS! Please…if you are looking at ACN’s phone service or business opportunity, don’t walk away…RUN!!! Jon F. in Utah
Technoflop February 21, 2011
Poor digital service
Friends, though I think the ACN business plan is sound...I cannot give any positive thoughts on the video phone or service.

I am reading some complaints about having to turn the phone on and off to get the service to work...yes, that is us too. We would go for days without any calls thinking how odd, only to realize that our service didn't work. From the time we received the phone and the following 6 months...I have had to turn the phone on and off every 2 or 3 days. During conversations, it would randomly hang up.

I wish I read some of these complaints before I signed on for 2 years contract. Customer service has been kind...however, plan on investing about 2 to 4 hours a week on hold or repeating the same issue over and over to different technicians on the phone as they walk you through applying new settings, speeds etc. Not worth the hassle. I saved $ per month going to ACN...I regret evey dollar saved.
coco56 December 12, 2010
Lack of service
Untrained reps selling complicated equipment. Unhelpful head office staff with no flexibility and limited provision of service. I bought a Videophone when we had to pay $500 for the privilege on top of equipment cost. Bought one for my mum, daughter and my brother bought one, so we could communicate as a family. My daughters phone never worked and calling the techs at ACN we were told that because we were connecting by wireless they did not provide support! Huh? (ADSL is only available after someone dies in Australia). After paying 6 months of rental (on a phone she owned) and realising she couldn't afford to pay anymore, asked if she could 'hold' the service until we get the thing working. They said maximum of 2 months. Since she couldn't get ADSL in that time and then get tech service, cancelled the service and was told she could never use the phone again or have it re-newed - a $300 phone. No-one bothered to ask if she wanted to send it in for service. My mother's phone worked and I was paying for it, next thing we find, both my brother AND I are being debited for her phone!! Double dipping! AND they wouldn't talk to me when I phoned about it although I was paying for it! Huh? My brother is still trying to sort this one out. The phones stop working properly after about a year and we have all found that callers can't hear us. My internet stick didn't work in major regional locations in Australia (even with external antenna) so I couldn't use it and had to get a new service from elsewhere. ACN told me I could not cancel the $30 per month for a stick that didn't work unless I paid $301 to be able to NOT use the thing. They sent to a collection agent for the $301 and when questioned by the collection agent, would not give an inch. I realise that those in the capital cities have limited problems - so don''t sell to those in regional areas. We were supposed to be reps and we have had such a bad time that we wouldn't recommend it to anyone - GO SKYPE!!! PS All this trouble in 12 months - cost ? approx $3000 wasted
Sunsno December 7, 2010
REFUND-getting deposit back??
Just try to get your deposit back??
After many hours and several days...I have a phone number and an address for anyone who is in the same situation as I was...trying to get my $499.00 back.
All of my money was refunded except for $50.00 that could not be explained by any of the reps as to why it was withheld or how to get it back. I was furious. I had changed my mind within 48 hours from the time I signed the agreement and paid the 499.00. You can spend days and hours before you find the phone # and the address for the return of the packet they sent you with the DVD in it. The address is :
CN Kit Return
200 Swisher Road
Lake Dallas Texas 75065
Make sure you send it registered or return receipt..I will send mine tomorrow...If I don't get my refund, ...you will hear from me again~~ Their phone # is 704-260-3226 Good Luck!!
bbabe August 16, 2010
SCAM
Biggest mistake I ever made. Lost tons of money !! Phones didn't work in my area no refund and keep charging my credit card a year and half later. DONT DO IT you'll regret it. The only ones that do this well are scam artisit themselves. It doesn't work. The try to guilt you if you are not doing well it's your fault not that it's a MLM and a scam don't be fooled. I now have 5 phones a monthly expense out of this world for something doesn't even work. We bought phones for our business guess it's our stupid tax for buying these phones.
chowdary July 13, 2010
Don't involve
Please do not involve with ACN. Their customer service is not good. We have to wait atleast 4 to 5 hours to reach the customer representative. After that you can not get the correct representative. The call direversion is very poor. The phone quality is too bad. I did a big mistake. Please do not involve with ACN. Regarding mobile phones, one of my friends submitted his request for the mobile phone, They did not send the hand set and they did not activate the account. Unfortunately one day he got the bill. this is ACN. Do not involve with ACN
KansasKathy May 4, 2010
Service and billing
I was persuaded to sign up for ACN phone and Direct TV to be "Qualified" to earn thousands of dollars helping EVERYONE get the phone service and TV. Can't access my bill on line, paid what I was aware of and they discomnnected my phone. They refuse to return calls or e mail or communicayte in any way. Our attorney ( PrePaid Legal Services) is handling this for us.PLEASE don'e EVER get involved with this ripoff scheme. IIt has cost us over $2000 so far and we aren't done yet. We can't wait to get away from Direct TV, would you like to pay to watch infomercials???? Costs us more than double what we paid for Cox Cable. Kathy in Kansas

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