I received an e-mail from them to call their customer support line, well before I could call them, one of their sales reps called me. He told me what a great unit I had bought and wanted permission to ship it out right away with a way overpriced SD card. I told him no. He then told me I'd need to protect my investment with an overpriced extended warranty. I told him most electronics have a shorter product life because we usually upgrade before that and that I wasn't interested. He then got a little ugly and told me he'd reduce the warranty price to that of two year and ship it right out, and thanks have a nice day. I told him no, wait a minute I don't want it. He told me they'd have to cancel the order because he'd already entered it into his system. I told him that was alright, I'd be glad to go back and re-enter the order on their web site. This infuriated the salesman and he told me that it didn't matter if I did, that they wouldn't take a new order from me since I had already placed and then cancelled it. I told him I never agreed to buy the SD card or warranty and had only agreed to the GPS. I let him know I couldn't afford the extra's right now and only wanted the GPS. He told me never mind that we're not making any money on this deal and you need to buy one or the other before they'd ship. I told him no I only wanted the GPS. He hung up on me leaving me with the understanding that I couldn't get the advertised price unless I bought overpriced extra's and that my order was being cancelled. I had already printed an order confirmation from the WEB and received an email confirmation from them and have them in my possesion.