I have just received my shipment from Access USA and in the shipment a dress from Neiman Marcus has gone missing. It was included in my invoice, it was also taken off my record but the dress and the receipt is not in the shipment.

This is not the first time that they have messed up my shipment. They have once lost an item from Nordstrom, and have also sent a Gas Analyzer to me which is not mine. I don't even know what it does. I have sent an email to Access USA demanding them to find the dress. Hope I get a decent response this time.