I googled A Plus over the summer and found no complaints and found that Sammy, a Sales Rep, really spent a lot of time working with me on my move. I was told that I had 24 hrs to update my inventory up until the day of my move. A few weeks before my move Sammy was on "vacation" and Jasmine or something like that was answering her emails. When I called to leave a message and it was Jasmine in the recording I knew something was off. I called 24 hrs before my move to update my inventory list on a Saturday and no one was answering the phone. The following day we waited 10 HOURS for the creepy movers and moving truck to arrive. The man called me and asked if we could "do this tomorrow because he had to drive back to Daytona earlier that day to fix his girlfriends broken window." I freaked and said no! We were sitting by the window waiting to get on the road to drive from Florida to New Hampshire. They arrived @ 10pm and told me of all the extra charges for last minute additions to my delivery. I said I would call the company in the moring I needed to just get on the road. I called the next morning to find Jasmine unable to answer any of my questions and gave me to a manager. This manager told me to see my contract and it would tell me that they were not open on Saturdays. IT STATES NO WHERE OF THIS NOR ON THEIR WEBSITE. BE FOREWARNED. After losing the battle with the female RUDE manager I gave up. In the contract it stated we would receive our belongings within 7 to 10 business days. WE RECEIVED OUR THINGS AFTER WAITING 4 and a 1/2 weeks!!! Our belongings arrived smashed in with other clients belongings, the driver would hand me boxes that did not belong to me and belonged to a women in ORLANDO!. Our bed frame was broken, a large mirror missing, kitchenware smashed and boxes throw around and crushed. Needless to say I would rather drive 40mph on 95 for 10 days in a snow storm than EVER use this company again. DO NOT USE THEM!!

A Plus Vanlines boasts everywhere you find them that their #1 priority is customer service. This could not be a bigger lie! They delayed their pick-up "estimate" further and further every time I called to ask what was taking so long, then told me they crashed their van and forced me to wait in my already cancelled apartment another day! They still arrived over an hour late and tried to increase the price (after ensuring me that I would receive a $100 discount for waiting an extra day!) I called the company to argue the extra charges and the truck drove off without ever picking up any of my stuff! The operator said he had every right to leave and cuss me out because he claimed his only alternative was to start a physical fight with me for being upset about how they were treating me!!! Now they told me that they had refunded my deposit, but nothing has shown up in my account 10 business days later and the company will not answer any more phone calls.

Long story short: the company's one and only priority is to screw the customer over. AVOID THEM AT ALL COSTS!!!

These are the most unprofessional, uncaring movers EVER. They do not communicate with you EVER unless you call them. They arrived over 6 hours late both pick-up and deliver; They broke things, items were missing, boxes were ripped open, things were dropped (there were leaves in some boxes), they never give you any definitive information, Customer service LIES, they say they are doing something, and they DO NOT. The movers/drivers barely sepak english, they ask YOU for directions, they underquote and then ask for a LOT more money at arrival. They are careless, unprofessional, thoughtless. And the owner apparently gets drunk over performing quality customer service, per the driver of my truck when he tried to call him about my missing items.