I just got ripped off big time by this company. They say 25 minutes, an hour goes by. It's about 50 degrees and I'm standing outside because I took their word for it. I call back 1 hour later and they say they're going to have the dispatched guy call me. 15 more minutes. He calls and says 10-15 minutes. 30 minutes goes by. I'm freezing. He shows up and immediately says "I'm not sure I can pick this lock. I may have to drill it out". At this point, I don't care. He tells me $45 in broken English. After drilling it out (OF COURSE he couldn't pick it. Sure. Right.) he offers to put in a new lock so I don't have to live without a locked door all night. I think that's nice of him and say go ahead. He does and then charges a grand total of $250 to my credit card. Are you kidding me?! Come to find out, he meant $145 not $45 for the initial service. I think they left me standing outside in the cold long enough so I wouldn't care. I'm very angry and calling the BBB and Attorney General AND Ken Amaro!