24hr Fitness
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Category: Lifestyle
Contact Information
Texas, United States
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24hr Fitness Reviews
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despicable
April 26, 2011
Billing
24hr fitness has the worst membership canceling policy I have ever experienced. After canceling my membership I was assured there will not be further charges billed to my credit card. Lo and behold I saw charges for 2 consecutive months there after on my credit card. When I called the billing on this issue and requested credit for these charges, I was told they do not show any charges under the account on file. I was asked to provide my full credit card number for them to research the charges and after vending my frustration at this request I did provide the number reluctantly. Sure enough their system does not show any charges to my account. At this point I was asked to provide them via fax with the detail of charges on my card. In this day in age this was the poorest excuse I have heard and it was an out right lie to not have to process the credit with minimal problem. Unable to handle/resolve a simple issue is a reason that turns consumer away, I would not become a member again and if I do I would pay on my terms on month to month rather than provide them any account info. I'm sure I burned a lot of calories over this.
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Cam
December 15, 2008
RIP OFF Unathorized Withdrawl of My Account
I had recently had a baby and signed up for a membership at 24hr fitness, and within 7days i had cancelled my membership because i had no one to watch my baby and 24hr fitness only allow kids 6 mnths - 12 yrs of age in the daycare, so i made sure that I wouldnt accumulate any charges for cancelling within my 14 day period. The rep there told me I wouldn't, now almost 3 weeks later im finding surprisingly charges in the amount of $74.00 on my account and my membership was only supposed to be $29.00. When i called and finally got the branch manager she said that the rep made a mistake giving me untrue info, and said that they were still going to charge my account in the next 4 days for sign up fees. I was highly pissed and all she could tell me was that she couldn't refund my money but could give me credit for 2 free months in March and April, I mind you this is December.. I now have to cancel my account just so they wont be able to charge it again.. SO PLEASE TAKE IT FROM ME DONT SIGN UP WITH THEM THEY 'RE ONLY GOING TO RIP YOU OFF..AND IF YOU DO MAKE SURE YOU CANCEL WITHIN 3 DAYS OR YOU WILL BE CHARGE FOR NUMEROUS THINGS...
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brodiejensen
December 9, 2008
Broken sternum due to staff negligence
Be careful when you visit any new 24hr facility. They're thrown up so fast it's dangerous. For me, the shipping grease was not cleaned off the weights (just taken out of the boxes and thrown on the benches), and I broke my sternum when 200lbs fell on my chest because the bars had grease on them. The staff was of course rude, inconsiderate, and in their early 20's. My advice, if you have the means, pay for a better fitness center. If not, read your contract carefully. They make sure they're not liable if ANYTHING happens to you or your loved ones, even if it's their fault.
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April 10, 2008
Membership cancellation!
The retards from 24hr fitness would cancel my membership the kept giving the wrong 800 # finally was able to get off the web spoke to headquarter Kat got it cancel after 5 attempt where everyone kept saying you never called. Every one assure me the Front desk at the GYM could cancel the membership I WOULD NEVER RECOMMEND 24 HR STAY AWAY they run the CLUBS like DOOR TO DOOR SALESMAN not Cst svc AT ALL ** TERRIBLE EXPERIENCE at 24 hr FITNESS ***.
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September 6, 2007
Poor service!
My son was sign up as a trial for two weeks and went back 5 days later to cancel and was denied, not only they did not have consent by an adult they took his atm card number and charged it with membership fees. Parents called and was put on hold every conversations. Talked to three managers and they all did the same thing.
Beware!
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